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Chatbos.Studio Presented Platform Bot for Small Businesses And Enterprises In FinnovateFall 2019, NYC

Chatbots.Studio Co-Founders Andriy Sabanskiy and Max Popov attended FinovateFall 2019 in Autumn. 

FinnovateFall is a finance forum for innovative startups and established companies in the fields of banking and financial technology. This year it was held in NYC at the Marriott Marquis.

Andriy and Max presented a bot platform for small and middle businesses created in collaboration with Visa. The Platform developed for quick payment in shops, cafes via a chatbot in messenger. 

Since the 1st of October, everyone can use the platform in Visa Smart Cafe and in every cafe in Ukraine. 

Look at the video to get the full Platform presentation and its benefits for small businesses and enterprises.

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Most Valuable Chatbot Uses For the Insurance Industry

Working on a big project for a well-known insurance company gives us the confidence to share this information. The article is about how to bring your insurance business to the next level and get a profitable virtual assistant. So what are the main goals of a chatbot for insurance projects? Let’s dive deeply into the following five chatbot uses. 

 

Claims Automation

 Anyone can make the claims via website widget or chatbot in messenger. This allows for saving time and providing quick responses without human factors. It means that the chatbot, in most cases, will not make a mistake and create the wrong claims. 

 

Lead Generation and clients engagement: 
  • People prefer to buy services online, rather than going to offline points. Use it for lead generation and customer engagement. When a customer is surfing on the website, chatbot as a web widget is offering customized and best services based on personal surveys. At this stage, the client’s needs and insurance services are merging.
  • Clients and prospects interact with company virtual representative via a few channels: SMS, web widget, and messenger. This type of communication increases opens rates and conversions.
  • Through channels chatbot or live agent offers all types of services: starting from base insurance services up to personalized offers and discounts in the account.
  • Clients education with content publishing
  • Share content on social media (it is important considering people spend huge part of free time in socials). For more details see the next item.

 

Running advertising campaigns and promotions 
  • The chatbot provides a particularly welcoming manner service, so you can expect better conversion.
  • Promotion & Advertising. The chatbot sends promo messages of new rates and the latest offers.
  • News and all above can be sent to your audience via chatbot with a higher open rate than via traditional email, or postal mail.
  • Interaction in the right channel. The main chatbot goal in marketing is interaction with the audience in the place where it spends a lot of time – messenger and social media.

 

Read more about advertising automation and cost reduction in our blog Top Chatbot Benefits: How Bots Make Advertising Campaigns Cheaper

 

Enhance customer support service
  • In the event of road accidents or other emergencies, a chatbot is able to notify the claims company, find the nearest medicine point, and order towing services.
  • In the case of regular or single visit the clinic, just push chatbot, send the information regarding doctors and provided services and the virtual assistant will cover the expenses (if it is agreed in the documentation you’ve signed).

 

If you ever thought about a chatbot, consider what is your main goal in doing so.

 

To provide detailed information and chatbot uses with countable indicators, feel free to ask us and we will figure something out together.

 

Please take a look again at these benefits and imagine all the stuff you would need to cover all the aforementioned actions. All of them could be covered by a chatbot, thereby saving time and money right away!

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7 Most Valuable Chatbot Uses For Pharmacy Shops

In the past few years, chatbots have covered many industries, automating routine work and bringing fat stacks of revenue. In healthcare and pharmacy, it has become popular now, serving clients and helping internal staff. The article is about how to bring your pharmacy business to the next level and gain a profitable virtual assistant. So what are the main goals of a chatbot for the pharmacy industry and apothecary? Let’s dive deeply into the following chatbot uses. 

 

Reporting of a lack of medicine

When the set of remedies is almost full, the chatbot sends reminder notification or makes one itself. Also, staff can check the number of medicines with the help of an AI assistant. 

 

Clients review collection

Any client can leave a review and check other trusted feedback. 

 

Reminder to take the pills

Sometimes patients don’t take medications at the time, so it affects their health. Chatbot sends reminders to take prescribed pills and is able to present medical information. For example, Ariana – an AI chatbot, who acts as a personal health coach for diagnosed patients developed by Chatbots.Studio. This chatbot answers questions, provides drug or disease information, tracks progress and outcomes and, of course, reminds patients to take pills. 

 

Providing information regarding medicine

Clients and staff can easily check composition, indications, contraindications, and the side effects of drugs in messenger. 

 

Support

Instead of using a call center a newly prescribed patient can receive treatment onboarding and adherence support in the same experience.

 

Ordering medicine

The client can send the medical prescription and apply it for preparing the order. Online payment is also available. 

 

Inquiries about medicines to pharmacists

They will answer any questions or doubts about medicines and their correct use.

 

If you ever thought about the chatbot, consider what is your main goal in all of this.

 

To provide detailed information and chatbot uses with countable indicators, feel free to ask us and we will figure something out.

 

Please take a look again at these benefits and just imagine all the stuff you would need to cover all the aforementioned actions. All of them could easily be covered by a chatbot. Saving time and money right when you need it(now)!

 

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AI Chatbot for The Ukrainian Largest Supermarket Chain

In frames of digitalization of shops chain, one of the biggest Ukrainian supermarkets launched a Facebook Bot. It was created for customer engagement simplification and business process automation. On the first day, the loyalty card was added by 18,000 clients with the chatbot. In only a week, it increased up to 60,000 users who got the card in messenger. The main goal is to avoid the dissemination of plastic cards.
          Financial Benefit:

Advertising and promotion cost reduction

Lowering cost per engagement with the client

Increasing of client conversion

Lowering cost per live agent department keeping

 

          Goals:

Increasing sales

Loyalty card digitalization with a QR code

Service improvement by clients feedback

Simplification of personal engagement with a client

Reducing cost for live agents department

 

          Features:

An online loyalty card is able in Facebook Messenger

Personal phone number recognition

Automation advertising promotion

Finding the nearest store

Changing language in chatbot interface

Link to the online stores

Personal phone number recognition

Automation advertising promotion

 

          Technologies:

DialogFlow – is an end-to-end, build-once/deploy-everywhere development suite for creating conversational interfaces for websites, mobile applications, popular messaging platforms, and IoT devices.

Corezoid –  is ta cloud OS that was used to manage chatbots flow and to track users activity

AWS Lambda – is a serverless compute service that runs your code in response to events and automatically manages the underlying compute resources for you.

varus-chatbot

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Chatbot For Online Diagnostics and Sales in Messenger

Recently Yves Rocher Ukraine announced that engagement with clients will be maintained by the new digital tool – chatbot on Facebook Messenger! A virtual assistant will help to find the best care cosmetic. The bot will analyze the users’ answers based on a large-scale information base formed by the brand’s experts and offer specific Yves Rocher products that best meet the needs of customers, skin type and its features. The main chatbot’s aim is to sell more and promote the brand.
          Financial Benefit:

Increasing client conversion

Advertising and promotion cost reducing

Lowering cost per engagement with the client

 

          Goals:

Simplification of personal engagement with a client

Increasing client conversions by offering a personal discount if user share email address

Digitalization of clients engagement

 

          Features:

Online skin or hair diagnostic in messenger

Help in choosing individual care cosmetics

Offering personal discount

Showing actual offers and bonuses

Survey results saving

Choosing the language of communication

 

          Technologies:

Corezoid – is the cloud OS that was used to manage chatbots flow and to track user activity.

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