It is not a secret, to be successful with your target audience, the first rule is building a trust-filled relationship and valuable engagement. With that in mind, the client will be connecting with you in different ways to get your services. The engagement must be quick and supported 24/7 despite working hours.
The chatbot could be implemented for different aims: starting from internal staff communication right up to direct sales.
So, we dived deep into this kind of business and found out the 5 uses of a chatbot that would work best for you.
Product overview and free samples request
Before purchasing, a customer wants to know the features of your products. The chatbot can show a short product overview or redirect to the webpage. Be sure that this type of service will satisfy the client and make him feel important for the vendor.
The most valuable chatbot benefit. Clients can order your electronic tools and delivery through messenger or web widget. What is the benefit?
The first one – direct sales. There is the last trend that works: selling products in an environment where your target audience lives: Facebook messenger, WhatsApp, Kik, etc. You can insert into the messenger (create a Facebook account, please) where your bot is and a payment method and then get more revenue. Just let your customers know about the new way of communication and shopping. The next is a reload of workflow for your sales department. Lead generation (as one more benefit) and sales are assigned to chatbot from now. He makes a primary survey, recognizes customer needs, makes an order and sells. These tasks were assigned to your sales department. Let them concentrate on the non-routine work.
We researched how a chatbot works for sales in detail. Check out out articles here:
Chatbot as a New Sales Channel for Small Business
How Chatbots Improve Cross-Selling
Complaints and feedback
If any issue arises, make sure that clients report and get feedback from a chatbot. Get customers reviews and feedback on your services and improve their experience. As a result of trusting relationships, clients always return and use your product again.
Automation of internal processes
A chatbot is not only a virtual assistant that chats with your clients. We provide the needed systems for internal processes to automate them and increase their quality. Pass the routine digital work to the system and benefit with time and money.
Internal staff communication
Since your company size is more than 1000 employees, there is a demand for setting up of good communication. internal communication is a pledge of teamwork. The chatbot in company messenger (like slack) coordinates workflow, assigns tasks, accepts the results, notifies regarding birthdays, upcoming events, unfinished tasks. So, a chatbot could, in a way, be a global company project manager.
If you ever thought about the chatbot, consider what is your main goal of all this.
To provide detailed information and chatbot uses with countable indicators, feel free to ask us and we will figure something out.
Please take a look again on these benefits and just imagine all the stuff you would need to cover all the aforementioned actions. All of them could be covered by a chatbot. Saving time and money right away! 🙂
#chatbot #eleсtronic #manufacturing #chatbotforbusiness