Back to blog

Most Valuable Chatbot Uses For the Insurance Industry

Working on a big project for a well-known insurance company gives us the confidence to share this information. The article is about how to bring your insurance business to the next level and get a profitable virtual assistant. So what are the main goals of a chatbot for insurance projects? Let’s dive deeply into the following five chatbot uses. 

 

Claims Automation

 Anyone can make the claims via website widget or chatbot in messenger. This allows for saving time and providing quick responses without human factors. It means that the chatbot, in most cases, will not make a mistake and create the wrong claims. 

 

Lead Generation and clients engagement: 
  • People prefer to buy services online, rather than going to offline points. Use it for lead generation and customer engagement. When a customer is surfing on the website, chatbot as a web widget is offering customized and best services based on personal surveys. At this stage, the client’s needs and insurance services are merging.
  • Clients and prospects interact with company virtual representative via a few channels: SMS, web widget, and messenger. This type of communication increases opens rates and conversions.
  • Through channels chatbot or live agent offers all types of services: starting from base insurance services up to personalized offers and discounts in the account.
  • Clients education with content publishing
  • Share content on social media (it is important considering people spend huge part of free time in socials). For more details see the next item.

 

Running advertising campaigns and promotions 
  • The chatbot provides a particularly welcoming manner service, so you can expect better conversion.
  • Promotion & Advertising. The chatbot sends promo messages of new rates and the latest offers.
  • News and all above can be sent to your audience via chatbot with a higher open rate than via traditional email, or postal mail.
  • Interaction in the right channel. The main chatbot goal in marketing is interaction with the audience in the place where it spends a lot of time – messenger and social media.

 

Read more about advertising automation and cost reduction in our blog Top Chatbot Benefits: How Bots Make Advertising Campaigns Cheaper

 

Enhance customer support service
  • In the event of road accidents or other emergencies, a chatbot is able to notify the claims company, find the nearest medicine point, and order towing services.
  • In the case of regular or single visit the clinic, just push chatbot, send the information regarding doctors and provided services and the virtual assistant will cover the expenses (if it is agreed in the documentation you’ve signed).

 

If you ever thought about a chatbot, consider what is your main goal in doing so.

 

To provide detailed information and chatbot uses with countable indicators, feel free to ask us and we will figure something out together.

 

Please take a look again at these benefits and imagine all the stuff you would need to cover all the aforementioned actions. All of them could be covered by a chatbot, thereby saving time and money right away!

Back to blog

7 Most Valuable Chatbot Uses For Pharmacy Shops

In the past few years, chatbots have covered many industries, automating routine work and bringing fat stacks of revenue. In healthcare and pharmacy, it has become popular now, serving clients and helping internal staff. The article is about how to bring your pharmacy business to the next level and gain a profitable virtual assistant. So what are the main goals of a chatbot for the pharmacy industry and apothecary? Let’s dive deeply into the following chatbot uses. 

 

Reporting of a lack of medicine

When the set of remedies is almost full, the chatbot sends reminder notification or makes one itself. Also, staff can check the number of medicines with the help of an AI assistant. 

 

Clients review collection

Any client can leave a review and check other trusted feedback. 

 

Reminder to take the pills

Sometimes patients don’t take medications at the time, so it affects their health. Chatbot sends reminders to take prescribed pills and is able to present medical information. For example, Ariana – an AI chatbot, who acts as a personal health coach for diagnosed patients developed by Chatbots.Studio. This chatbot answers questions, provides drug or disease information, tracks progress and outcomes and, of course, reminds patients to take pills. 

 

Providing information regarding medicine

Clients and staff can easily check composition, indications, contraindications, and the side effects of drugs in messenger. 

 

Support

Instead of using a call center a newly prescribed patient can receive treatment onboarding and adherence support in the same experience.

 

Ordering medicine

The client can send the medical prescription and apply it for preparing the order. Online payment is also available. 

 

Inquiries about medicines to pharmacists

They will answer any questions or doubts about medicines and their correct use.

 

If you ever thought about the chatbot, consider what is your main goal in all of this.

 

To provide detailed information and chatbot uses with countable indicators, feel free to ask us and we will figure something out.

 

Please take a look again at these benefits and just imagine all the stuff you would need to cover all the aforementioned actions. All of them could easily be covered by a chatbot. Saving time and money right when you need it(now)!

 

Back to blog

5 Chatbot Uses and Scenarios for Web Hosting Company

If your business is providing domain name registration, web hosting, and related services, you are on the right place, the article is for you. To be successful with your target audience, the first rule is building a trust-filled relationship and valuable engagement. So, the client will be connecting with you on different levels to get your services. The engagement must be quick and supported 24/7 despite any listed working hours.

 

The chatbot could be implemented for different goals: starting from internal staff communication up to direct sales.

So, I deep-dived into this type of business and found 5 uses of a chatbot that would work best for you.

  • Find / register / transfer / renew a domain name.
  • Request services for web hosting [Sales]. Let people find your main services in a few seconds with a virtual assistant.
  • Request services for secure SSL Certificates [Sales]. We researched how a chatbot works for sales in details. Check our articles there:
    Chatbot as a New Sales Channel for Small Business
    How Chatbots Improve Cross-Selling
  • News mailing. Stop buying expensive mailing tools. A chatbot is cheaper and more effective. The Chatbot open rate is higher than emails (average email open rate is 17%, not much, isn’t it?). Your virtual assistant serves and emails your target audience where it lives: most pop messengers.
  • 24/7 customer support. That is one of the main chatbot benefits! What do you do when the client sent a request at night? While you are sleeping, a chatbot will serve as the lead and add him to the CRM system. While you were absent, chatbot made the prospect into a lead.

 

How do you see your chatbot? What is the main goal of the virtual assistant for you?

To provide detailed information and chatbot uses with measurable indicators, feel free to contact us and we will figure something out.

 

Back to blog

5 Chatbot Uses and Scenario For Outsourcing Company

Thank you for placing your trust in us and reading our blog! If you are in outsourcing, welcome and let’s learn how to boost it with AI chatbot!
To be successful with your target audience, the first rule is building a trustful relationship and valuable engagement. With that in mind, the client will be connecting with you on different channels to get your services. The engagement must be quick and supported 24/7, despite any working hours you may have listed.

The chatbot could be implemented for different purposes: starting from internal staff communication up to content marketing.

So, I dived deeply into this type of business and found out 5 uses of a chatbot that would work for you the best.

Chatbot that qualifies leads

Chatbot selects leads according to your wishes: type of services that client requests, city, project budget, MQL, SQL etc. You can integrate calendars with the bot to convert customers and schedule meetings in the process. Also can build sequences and program conversations with saved replies.

Survey for clients

Learn what your clients need and if you have a little landing page where you are asking about feedback, remove it. A chatbot makes it more interactive. You’ll get much more feedback compared to a landing space on a website.

Scheduling a demo or meeting with the sales department

The CTA button is necessary for websites, to encourage customers to come and make a purchase. When the client is ready to speak, a chatbot will offer to schedule a meeting or show the chatbot demo and make the event on the calendar. Awesome, isn’t it?

24/7 customer support

That is one of the main chatbot benefits! What do you do when the client sent requests at night? While you are sleeping, chatbot will serve the lead and add him to the CRM system. While you were absent, chatbot turned the prospect into a lead.

SALES (!)

The most valuable chatbot benefit. Clients can order your outsourcing services through messenger or a web widget (that’s the best fit) on your website.
We researched how chatbot works for sales in greater detail. Check our articles there:
Chatbot as a New Sales Channel for Small Business
How Chatbots Improve Cross-Selling

How do you see your chatbot? What is the main goal of the virtual assistant for you?

To provide detailed information and chatbot uses with measurable indicators, feel free to contact us and we will figure something out.

Back to blog

5 Chatbot Uses And Scenario For Electronic Manufacturing

Valuable engagement with clients – it’s the main rule of any successful business. Electronic manufacturing is on the stage of change and digitalization: the chatbot takes the most routine and often repetitive work. See the uses of how this business is growing with a new digital tool.

It is not a secret, to be successful with your target audience, the first rule is building a trust-filled relationship and valuable engagement. With that in mind, the client will be connecting with you in different ways to get your services. The engagement must be quick and supported 24/7 despite working hours.

The chatbot could be implemented for different aims: starting from internal staff communication right up to direct sales.

So, we dived deep into this kind of business and found out the 5 uses of a chatbot that would work best for you.

Product overview and free samples request

Before purchasing, a customer wants to know the features of your products. The chatbot can show a short product overview or redirect to the webpage. Be sure that this type of service will satisfy the client and make him feel important for the vendor.

Sales

The most valuable chatbot benefit. Clients can order your electronic tools and delivery through messenger or web widget. What is the benefit?
The first one – direct sales. There is the last trend that works: selling products in an environment where your target audience lives: Facebook messenger, WhatsApp, Kik, etc. You can insert into the messenger (create a Facebook account, please) where your bot is and a payment method and then get more revenue. Just let your customers know about the new way of communication and shopping. The next is a reload of workflow for your sales department. Lead generation (as one more benefit) and sales are assigned to chatbot from now. He makes a primary survey, recognizes customer needs, makes an order and sells. These tasks were assigned to your sales department. Let them concentrate on the non-routine work.

We researched how a chatbot works for sales in detail. Check out out articles here:
Chatbot as a New Sales Channel for Small Business
How Chatbots Improve Cross-Selling

Complaints and feedback

If any issue arises, make sure that clients report and get feedback from a chatbot. Get customers reviews and feedback on your services and improve their experience. As a result of trusting relationships, clients always return and use your product again.

Automation of internal processes

A chatbot is not only a virtual assistant that chats with your clients. We provide the needed systems for internal processes to automate them and increase their quality. Pass the routine digital work to the system and benefit with time and money.

Internal staff communication

Since your company size is more than 1000 employees, there is a demand for setting up of good communication. internal communication is a pledge of teamwork. The chatbot in company messenger (like slack) coordinates workflow, assigns tasks, accepts the results, notifies regarding birthdays, upcoming events, unfinished tasks. So, a chatbot could, in a way, be a global company project manager.

If you ever thought about the chatbot, consider what is your main goal of all this.

To provide detailed information and chatbot uses with countable indicators, feel free to ask us and we will figure something out.

Please take a look again on these benefits and just imagine all the stuff you would need to cover all the aforementioned actions. All of them could be covered by a chatbot. Saving time and money right away! 🙂

 

#chatbot #eleсtronic #manufacturing #chatbotforbusiness

Back to blog

5 Chatbot Uses For Air Conditioning Companies

These 5 uses of chatbot is dedicated to everyone who is involved in air conditioning business homes, businesses, and projects.

To be successful with your target audience, the first rule is building a trusting relationship and valuable engagement. So, the client will be connecting with you in different ways to get your services. The engagement must be quick and supported 24/7 regardless of working hours.

The chatbot could be implemented for different aims: starting from internal staff communication up to content marketing.

With that in mind, I deep-dived into this type of business and found out 5 uses of a chatbot that would work best for you.

Service request

As you are an air conditioning equipment company, you get many requests regarding technical issues or conditioning implementation. These requests could be held by chatbot: accepting, selecting and passing to appropriate specialist or department. Then after a request for service, a chatbot provides service status to assure the client that his or her needs will be covered.

Complaints and feedback

The customers knows that in the event of any problem, they can report and get feedback from a chatbot. Get customer reviews and feedback on your air conditioning services and improve their experience. As a result of trust-filled relationships, clients will get back always and use your services again.

24/7 customer support

Despite different Australian time zones, your customer will get feedback at any time (even if your account manager is sleeping:). After chatbot implementation, call centers’ workflow is reduced by up to 50 percent. The reason is that customers’ desire to write about a problem rather than call a support representative. This is the most popular scenario of using a chatbot in business. You’ll get both happy call center staff and satisfied clients. Nice!

Sales

The most valuable chatbot benefit. Clients can order your air conditioning services and delivery through messenger or web widget. There is the last trend that works: selling services in an environment where your target audience lives: Facebook Messenger, WhatsApp, Kik, etc. You can insert into the messenger where your bot is and a payment method and then get more revenue. Just let your customers know about the new way of communication and shopping. To get more information, read Top Chatbot Benefits: Chatbot as a New Sales Channel for Small Business .

Besides sales, your clients could book an appointment to implement air conditioning system in messenger. Chatbot offers the service, time for implementation and staff (if it is possible). Of course, you can always add more chatbot features in messenger.

Internal communication

For your quick growth, a company that has more than 550 employees, internal communication is a priority of teamwork. Chatbot in company messengers (like slack) coordinate workflow, assigns tasks, accepts the results, notifies regarding birthdays, upcoming events, unfinished tasks. So, a chatbot could be a global company project manager.

Please, take a look again on these benefits. Just imagine how much stuff you need to cover all the actions mentioned above, Not to mention all the money wasted. All of these tasks could be handled by a chatbot. Saving time and money there! 🙂

Back to blog

Chatbots Are Changing Education: Trends And Predictions

A variety of fields are changing via chatbots development, including education and online tutoring. Chatbots are becoming incredibly useful learning tools. Over the last few years, there has been massive hype on innovative tools to improve online learning, or offline education, through AI technology. 

Artificial Intelligence, in cooperation with educational institutes, make education personalized, easy and improves interaction. We’ve come across 7 ways how chatbots are changing education. 

We’ve come across 5 ways how chatbots are changing and influencing education and online learning. 

 

Essay and Test Scoring

Teachers are used testing to quickly check students’ results. A chatbot already can do this automatically and immediately convert the results into points. But it is known that the essay represents students’ level of knowledge better. It shows their fame of mind, methodology, and depth of knowledge. Soon will be implemented chatbots that can test and check essay quality (!). 

Proctoring

Some of the students are getting their points dishonestly. Especially when they have distance online learning. To avoid this, there are AIs created with online-proctoring space. Proctoring is a method that averts fraud during the exams. 

Student Feedback And Professor Assessment

It is very important to have the opportunity to leave feedback regarding the educational process. To improve teachers’ approach, control and coordinate with students. Don’t use the paper feedback form, express thoughts freely in messenger or a web widget.  AI provides anonymous and open feedback to teachers, managers, students, parents as well. 

Personalized Learning

AI helps to adapt the educational process according to student possibilities and the individual’s pace. Also, students can send the request to get additional help, tools, and requirements to proceed with learning. 

Spaced Interval Learning

This methodology learning means repeating the age-old lessons to avoid forgetting them. The same apps with AI are popular in learning languages. One of the most well-known offers to repeat lessons that were hard to learn. 

Have you ever met this AI in your online or offline learning? Does your school use these approaches to improve the educational process? 

 

If you want the chatbot for your business, feel free to contact us in the website contact form or write igor@chatbots.studio and we will schedule a demo in a few business days. 

Back to blog

Top Artificial Intelligence Events To Attend In USA 2020 [Shortlist]

In the previous article “How to Find The Right Chatbot Agency?” we mentioned that one of the most popular and effective ways to find your chatbot artificial intelligence provider is global or local chatbot events. Below, we’ve compiled the most trendy and well-known regular conferences and events for 2020 in the USA where you’ll find your agency and partners BFF. 

Events descriptions are taken from their websites. 

Association for the Advancement of Artificial Intelligence – the purpose of the AAAI conference is to promote research in artificial intelligence (AI) and scientific exchange among AI researchers, practitioners, scientists, and engineers in affiliated disciplines. AAAI-20 will have a diverse technical track, student abstracts, poster sessions, guest speakers, tutorials, workshops, and exhibit and competition programs, all selected according to the highest reviewing standards.

Annual Meeting of the Association for Computational Linguistics is the premier conference in the field of computational linguistics, covering a broad spectrum of diverse research areas that are concerned with computational approaches to natural language.

Artificial Intelligence Conference will bring together leaders and innovators who will explore the most promising applied machine learning and artificial intelligence topics including AI for structured business data, deep learning models, NLP, TensorFlow, implementing AI projects, affordable AI-capable products, and so much more.

International Conference on Artificial Intelligence and Knowledge Engineering is an international forum for academia and industries to exchange visions and ideas in the state of the art and practice of Artificial Intelligence and Knowledge Engineering, as well as identifying the emerging topics and define the future of Artificial Intelligence and Knowledge Engineering.

Consumer Electronics Show is the world’s gathering place for all those who thrive on the business of consumer technologies. It has served as the proving ground for innovators and breakthrough technologies for 50 years — the global stage where next-generation innovations are introduced to the marketplace.

Applied AI Summit real-life AI applications, case studies, business insights & results from leading companies leveraging AI to solve problems in the enterprise.

Back to blog

How To Use Chatbots For Logistics And Transportation: Opportunities and Benefits

Conversational Artificial Intelligence is shaping the future of Logistics Interactions. With Chatbots and multi-channels integrations, businesses can meet their customer’s expectations by resorting to a new and improved way of interaction. Therefore, more businesses in Logistics are adopting Logistics Chatbots and leaving traditional transactions behind in the dustbin. This increases efficiency across the entire logistics value chain.

Let’s see how chatbots help to improve business and customer engagement in these industries – logistics and transportation. 

 

REAL-TIME ORDER TRACKING

In logistics, the confidence of order visibility and its status is important in customer service. Bots avoid the long offline queue and provide real-time tracking of the order. Instead of offline walking to places, the customer can simply use the messenger and ask the chatbot, “Can you share the shipment status now?”

FAQ

Mostly each logistic and transportation application have the FAQ with providing automated answers on the common questions. It’s a good opportunity to reload the workflow of call centers and let them concentrate on non-routine and more important tasks. 

SHIPPING CONDITIONS

Besides FAQs, the end-client gets the opportunity to prepare the things he wants to transport or get according to the internal rules of the logistics company. This avoids situations where the clients get uncomfortable conditions for transportation in delivery offices.

ASSIGNING TASKS

When the chatbot gets a request to make the transportation, or the user has already registered a shipment, it assigns further actions to the appropriate staff. Also, the chatbot informs the end-client about this request status. Moreover, the chatbot is able to complete the simple and routine tasks by itself.

BOOK DELIVERY

The chatbot helps to book the place for shipment, time and tracking map online. Users provide all information regarding items he wants to transport, make payments online and the courier just takes the pack without filling any papers.

FEEDBACK & COMPLAINTS

Create the possibility to leave feedback, or send a request to improve the product or service. We recommend making a chatbot for accepting the issue and showing its status. When the client feels that sweet calling, he’ll come back to you.

AMEND AN ORDER

The end-customer can change the delivery via messenger, just by putting in the tracking number. Chatbot helps to review the conditions and provide status. 

As a personal assistant and corporate helper, the chatbot provides a quick service and is always ready to supply the necessary information and conduct simple tasks. Contact us and let the virtual assistant complete a portion of routine work and make your internal staff and clients happy.

Back to blog

Get The Chatbot Working And Earn Money Now!

How To Make Money With A Chatbot!

Have you ever noticed that chatbots have become all the hype a few years ago and businesses implemented it mostly to follow the latest trend? And it doesn’t work for them… They followed the trend and got nothing. Since then have appeared oodles of articles like, “the hype is gone”, “bots don’t work”, “chatbots kill your business”, “chatbot scares away clients”, “chatbot kicked my dog” etc. 

You find below a list of the rock-solid ways how to monetize your chatbot.

If you are at the start of this learning journey as to what is chatbot and why you need this for your business, Read up on the following articles for your knowledge enrichment.

Chatbots for Business: Top Benefits and Success Measurement

6 Types for Chatbots: Know Which One Brings Value to Your Business

How Much Does It Cost To Build A Chatbot In 2019?

If you’re running a chatbot project, take a look at the free AI Chatbot Management course.

 

Lead Generation for making money

When the leads come to you, let chatbot do its part to turn the prospect into a client. Marketing campaigns, ads, emails, targeted content is all about the right chatbot for your business.

Chatbot qualifies leads via a short survey (location, needs, requirements, budget etc.). All responses become a part of the user profile and chatbot pass the lead to the appropriate department. 

Chatbot as a landing page

This way to monetize chatbot is associated with the paragraph mentioned above. These type of chatbot helps not only collect leads but also increase conversation and boost engagement. 

Content of value to increase conversion

Personalized content makes sure the client that vendor cares about his needs. This journey starting from awareness up to decision the clients take before the purchase. Good content makes this way shorter and leads to a decision from the “ready” client. Throughout this journey, accompany the clients with relevant information to help them make the right decisions.

E-commerce platform

Direct sales are the main way to monetize your chatbot and grow revenue. Warning: we don’t recommend to make an Aliexpress-like platform, but use a chatbot for selling a few main services. Besides direct sales, the chatbot makes cross-selling (based on previous chatbot purchase and behavior history). As an additional option, implement a payment system like Visa (we recently implemented a few projects with Visa and have satisfied clients) and provide the full sales cycle with a chatbot (saving money and clients’ time). 

Feedback and complaints to increase loyalty

Have you ever seen that dissatisfied client come back to the vendor again? That’s like a piece of art! Create the possibility to leave feedback or send a request to improve the product or service. We recommend making a chatbot for accepting the issue and showing its status. When the client feels that sweet calling, he’ll come to you again.

As can be seen, the chatbot is the most valuable tool for boosting business. Hope you have found the best way to monetize your money or all of them works for you 🙂

If you’re not sure of how to implement a chatbot for your business or want to build the best one, contact us and we will schedule the demo to show you the best option. 

 

Get a Quote

Menu