YeboFresh – is South Africa’s online shopping service, making quality products accessible to South Africa’s underserved population. The WhatsApp chatbot for the customer is ready and good to go! How does it work for YeboFresh?
- Product search by relevant code and making returns for the keyword entered
- Assigning a customer to the relevant live agent and searching for the nearest location
- Showing current status or ordering
- Integration with YeboFresh online shopping platform
The development side of the project is a bot that serves particular user products and product combos, allows multiple options for delivery.
Everything is located within the Whatsapp messenger, which makes it super easy to use for the end-user. The WhatsApp bot is a nice addition and subset for any online shop.
The second version of the bot contains various user experience enhancements such as leaving the ‘agents’ feature behind.
Increasing company revenue
New sales channel
Direct engagement with the audience in WhatsApp
Lowering costs for live agents department
Quick access to the company goods
Make it easy for any South African customer to order fresh groceries via Whatsapp
Search for agents to get additional info
Search for porducts
Adding goods to shopping card
Choice of the delivery address
Choice of the delivery time
Saving a shopping history
Repeating the last order
Integration with Woocommerce
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