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Chatbot For Online Diagnostics and Sales in Messenger

Recently Yves Rocher Ukraine announced that engagement with clients will be maintained by the new digital tool – chatbot on Facebook Messenger! A virtual assistant will help to find the best care cosmetic. The bot will analyze the users’ answers based on a large-scale information base formed by the brand’s experts and offer specific Yves Rocher products that best meet the needs of customers, skin type and its features. The main chatbot’s aim is to sell more and promote the brand.
          Financial Benefit:

Increasing client conversion

Advertising and promotion cost reducing

Lowering cost per engagement with the client

 

          Goals:

Simplification of personal engagement with a client

Increasing client conversions by offering a personal discount if user share email address

Digitalization of clients engagement

 

          Features:

Online skin or hair diagnostic in messenger

Help in choosing individual care cosmetics

Offering personal discount

Showing actual offers and bonuses

Survey results saving

Choosing the language of communication

 

          Technologies:

Corezoid – is the cloud OS that was used to manage chatbots flow and to track user activity.

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Chatbot for Increasing Sales in Messengers

The solution was designed for ordering and delivery food with embed online payment 24/7. Chatbot combines great UI and high-speed processing in serving clients.
          Financial Benefit:

More sales conversion without any extra costs

Lowering live support costs 

Increased conversion rate per conversation

Decreased cost per conversation

Increasing of loyalty audience

Increasing the number of sales

 

          Goals:

Involving active users of messengers to shopping

Decreasing of bounce rate

Building a permanent client base for easy communication

Decreasing costs for lead generation

Increasing sales funnel

Making an order in a few clicks

 

          Features:

Embed goods search

Shopping cart

Instant order processing

Cross-sale via relevant offers

 

          Technologies:

Botkit – an open source development tool for building a chatbot, apps and custom integrations for major messaging platforms. 

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Chatbot for Pre-Ordering and Online Payment

The Chatbot designed for quick service and coffee ordering without any cashier help. The solution also has embedded online payment for best coffee lovers` convenience.
          Financial Benefit:

Increasing sales in messenger

Visa Online payment  

Decreasing cost per engagement with the client

Decreasing costs for internal staff

Increasing more traffic to the Telegram channel

Aforementioned benefits increased loyalty and cross-selling

 

          Goals:

Avoiding queues to the cashier by the online coffee ordering

Reducing cash payments

Reload of internal staff’s workflow

Creating a comprehensive guide for ordering the right coffee and avoiding communication misunderstandings

Quick start. Receiving first online order in 15 minutes after the connection

 

          Features:

Visa Online payment

Online coffee ordering

Canceling and change options are available during the ordering

Notification regarding order status

A quick search of appropriate items via embedded search

Nearest store. With built-in Google Maps chatbot shows the list of stores and the one which is nearest to customer

Integration with delivery company database. The Chatbot makes an order and passes it to the delivery company.

 

          Technologies:

AWS Lambda is a computing service that runs code in response to events and automatically manages the computing resources required by that code.

AWS API Gateway is a fully managed service that makes it easy for developers to create, publish, maintain, monitor, and secure APIs at any scale. 

Amazon EC2 is a web service that provides secure, resizable compute capacity in the cloud.

MySQL is an open-source relational database management system (RDBMS).

Node-RED is a programming tool for wiring together hardware devices, APIs and online services in new and interesting ways.

Node.js an open source server environment. 

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AI Chatbot as Personal Assistant in E-commerce

Project description

The main purpose of the project was to simplify and automate the process of making purchases in the women lingerie store.

Having swiped up the Instagram story, the user should be redirected to the chat with the bot, where they can then make the order.

Furthermore, the ordering logic was asked to be made in the most convenient possible way for: more handy and less complex while being as little time-consuming as possible.

Duration: 2 months

Development team

Developers, Project Manager, QA Engineer

What we built
The solution includes

The Telegram bot used for accepting and processing orders for targeted goods from women lingerie shop. It also stands for delivery details and payment process.

Manual communication with buyers was almost completely replaced by the bot, but some external stuff is also possible if needed: the customer can get in touch with an agent by simply clicking the special button.

The services and frameworks we used

Node-RED is the main and very powerful indeed tool: its light-weight runtime is built on Node.js, taking full advantage of its event-driven, non-blocking model.

To implement the main functionality we used the Telegram Bot API – from default interaction with clients to convenient built-in-chat payment opportunities (LiqPay).

MongoDB was used for saving info about clients and orders.

Moreover, there is the integration with the Corezoid app where shop API lives and Nova Poshta API to automate the process of selecting a post office and creating a consignment note.

For supporting any misunderstandings in a chat and buyer’s wish to talk to a human, we connected Planfix service.

Chatbase was integrated as well, so that we are able to track and analyze users’ interaction with the bot.

Development process

Firstly, we developed a static sample of the bot to agree on the client’s requirements and certainly get the feedback from prospective buyer’s.

Then we began step-by-step to implement handy features and improve UX in general, at the same time, adding eye-catching UI for the target audience.

At the last stage, we implemented human support and additional service for gathering statistics of the bot’s conversations and order history.

Bot architecture

The result

Telegram bot integrated with lots of services is ready to serve 24/7 and meet customers’ needs and expectations.
Speedy, straightforward and customer-centric: all that we hoped for and our client needed!
Aside from decreasing agents’ workload and speeding up the process of orders from the client side, we achieved the desired efficiency and productivity.
As a result, we satisfied the demands of both sides (shop and it’s customers) and are eager to continue perfecting the bot/user interaction.

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