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AI Chatbot for Tracking Pricing List

AI CHATBOT FOR TRACKING PRICING LIST

slackbot

Project description

Chatbots.Studio created an amazing solution that will turn the world of retail business on its head. Everyone knows that to be successful in a market means to know your competitors really well. Our chatbot helps companies keep tabs on their competitor’s pricing so they can better adjust their own.

The bot greets a user and suggests tracking a specific pricing page. The changes will be displayed to the user once we receive a response of what exactly changed, the main condition here is for the end user to pay with PayPal for the subscription, as there will not be the possibility to check for the changed information.

Duration: January – ongoing.

Development team

Developers, QA Engineer, Project Manager,

What we built

apify-integration

The solution includes

Slack Corporate Messenger

The services and Frameworks we used

ApifyThe scalable web crawling and scraping library that simplifies the development of web crawlers, scrapers, data extractors, and web automation jobs.

Sequelize – Sequelize is a promise-based Node.js ORM for Postgres, MySQL, MariaDB, SQLite and Microsoft SQL Server. It features solid transaction support, relations, read replication and more.

Botkit – is a Node.js framework, that has implemented some easy and convenient methods for working with different bot platforms and programming flow of dialogs with complicated business logic and various

Node.js is the server-side, asynchronous, event-driven runtime environment, that allows us to build a server-side application using javascript syntax with the most recent ES standards support.

Development process

This solution is currently in developing but for now, we already have a working chatbot that has satisfied marketers’, entrepreneurs and product owners. At the beginning of the project, developers launched a simple scraper, which saved the information to the AWS S3 bucket. Now, Slack bot has been integrated including the persistent data storage – MySQL which is under development currently.

At the beginning of the project, I launched simple scraper, which saved information to the AWS S3 bucket. Now, Slack bot has been integrated including the persistent data storage – MySQL which is under development currently.

Bot architecture

Bot architecture

The result

Chatbots.Studio is developing a chatbot that brings real results and value to business without additional acts. Cutting edge technologies were used to augment the marketing strategy. When the owners implement chatbot in their business, there is no longer any reason to buy expensive tools to measure competitor pricing or to employ special buyers. Chatbot tracks competitor pricing for goods or services and showcases them to you in the appropriate order. After that, you can make a decision as to what to change or improve in your business with confidence.

So, adjust the business strategy with our chatbot and grow!

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AI Chatbot as Personal Assistant in E-commerce

AI CHATBOT AS PERSONAL ASSISTANT
IN E-COMMERCE

Project description

The main purpose of the project was to simplify and automate the process of making purchases in the women lingerie store.

Having swiped up the Instagram story, the user should be redirected to the chat with the bot, where they can then make the order.

Furthermore, the ordering logic was asked to be made in the most convenient possible way for: more handy and less complex while being as little time-consuming as possible.

Duration: 2 months

Development team

Developers, Project Manager, QA Engineer

What we built
The solution includes

The Telegram bot used for accepting and processing orders for targeted goods from women lingerie shop. It also stands for delivery details and payment process.

Manual communication with buyers was almost completely replaced by the bot, but some external stuff is also possible if needed: the customer can get in touch with an agent by simply clicking the special button.

The services and frameworks we used

Node-RED is the main and very powerful indeed tool: its light-weight runtime is built on Node.js, taking full advantage of its event-driven, non-blocking model.

To implement the main functionality we used the Telegram Bot API – from default interaction with clients to convenient built-in-chat payment opportunities (LiqPay).

MongoDB was used for saving info about clients and orders.

Moreover, there is the integration with the Corezoid app where shop API lives and Nova Poshta API to automate the process of selecting a post office and creating a consignment note.

For supporting any misunderstandings in a chat and buyer’s wish to talk to a human, we connected Planfix service.

Chatbase was integrated as well, so that we are able to track and analyze users’ interaction with the bot.

Development process

Firstly, we developed a static sample of the bot to agree on the client’s requirements and certainly get the feedback from prospective buyer’s.

Then we began step-by-step to implement handy features and improve UX in general, at the same time, adding eye-catching UI for the target audience.

At the last stage, we implemented human support and additional service for gathering statistics of the bot’s conversations and order history.

Bot architecture

The result

Telegram bot integrated with lots of services is ready to serve 24/7 and meet customers’ needs and expectations.
Speedy, straightforward and customer-centric: all that we hoped for and our client needed!
Aside from decreasing agents’ workload and speeding up the process of orders from the client side, we achieved the desired efficiency and productivity.
As a result, we satisfied the demands of both sides (shop and it’s customers) and are eager to continue perfecting the bot/user interaction.

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AI Chatbot for Education Planning

AI CHATBOT FOR EDUCATION PLANNING

Project description

Chatbots.Studio team created a solution for Latvian educational centers. It is a service for tracking user’s learning map and progress with the automated chat bot interface. The chatbot helps to choose the appropriate learning course, asks about time that works for student and schedule the learning plan. Push notification function reminds users about a planned course even after half a year has passed.

Duration: January – ongoing

Development team

Developers, Project Manager, QA Engineer

What we built
The solution includes

Web Widget (chat interface on the website). Soon it will be possible to engage with the visitors through WhatsApp and Facebook Messenger

The services and frameworks we used

Typescript is the programming language that provides static type checking for code quality.

Nest.js is a framework for building backend applications

MySQL is an open source relational database management system

TypeORM was used for simplicity and fast development of database related code

SocketIO is the library that enables real-time bidirectional and event-based communication between the browser and the server.

Passport is the library used for different types of authorization

React.js is a JavaScript library for building user interfaces.

Redux  – State management library which implements Flux pattern. Used for managing application state and supporting scalability.

Redux-Saga – Async layer of redux actions for managing API calls, socket connections, and another little bit more complicated action handling.

DialogFlow – the platform is necessary for gathering and recognizing a client’s intent and produce human-like responses.

AWS is a service that provides application hosting, database hosting.

AWS CodeDeploy is a fully managed deployment service that automates software deployments to a variety of compute services such as Amazon EC2, AWS Fargate, AWS Lambda, and your on-premises servers.

AWS CodeBuilt is a fully managed continuous integration service that compiles source code, runs tests, and produces software packages that are ready to deploy.

AWS Codestar – Complex tool for managing continuous delivery of application with a simple interface.

Amazon EC2  – is a web service that provides secure, resizable compute capacity in the cloud. In our case, it was used for code hosting and scaling.

Node.js is a server-side, asynchronous, event-driven runtime environment, that allows us to build a server-side application using javascript syntax with the most recent ES standards support.

The result

The Chatbots.Studio team built a solution that allows for easy and quick access to information stored in the database about any object related to the building. The main benefit is, that using this bot does not require the user to know any database querying languages, or install any additional software, as this bot is available on the most popular messengers.

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AI Chatbot for Real Estate Industry

AI Chatbot for Real Estate Industry

Project description

The main value of the solution is to simplify and make easy property search without additional email, letters, or long calls agents. Just a few clicks and the user gets the latest and hottest offers. Moreover, the chatbot allows to enter their own criteria and helps to choose a property that suits you. This could be for example, by budget or amount of bedrooms. For any help, the chatbot quickly connects a user to a live agent and he/she will hold a conversation. When the user is ready to buy or sell a property, our chatbot will offer to make an appointment to move forward.

It is your personal pocket real estate agent that finds the best choice for you, 24/7!

Duration: January – ongoing

Development team
Developers, Project Manager. QA Engineer
What we built
real_estate_bot
The solution includes

Facebook Messenger, WhatsApp, Slack (for operators).

The services and frameworks we used

Amazon DynamoDB is a key-value and document database that delivers single-digit millisecond performance at any scale.

AWS EC2 is a web service that provides secure, resizable compute capacity in the cloud. In our case, it was used for code hosting and scaling.

Node.js is a server-side, asynchronous, event-driven runtime environment, that allows us to build a server-side application using javascript syntax with the most recent ES standards support.

Smooch.io is a platform that connects software and ready projects to any messaging application.

Development process

We know that a client wants to know how his/her product is developing, that’s why we kept that consideration in mind and described in detail each step of the process.

To make a client assured that project development is moving along in the right direction, we always provide describe in details each step of the development.

The first step of integration with services: Vebra, Acuity Online Appointment Scheduling. After that, our team investigated and connected with the existing project Smooch.io. This preparation allowed us to build Facebook and WhatsApp chatbot quickly and with high quality.

Bot architecture
The result

The project is still going on, we already helped the real estate client build new sales channels, unload agent’s workflow and make client’s audience happy, because of fast service.

We built an easy-to-use chatbot that helps to find the best property for you, depending on your query and make appointments with the operator.  Also, the bot was connected with a Slack channel so the operator can easy to help a user.

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AI Chatbot for Automation Building Process

AI CHATBOT FOR AUTOMATION BUILDING PROCESS

Project description

We have built a solution that allows users to get information about the construction process, stored in the Geometrid database. Its flexibility allows it to be easily used with different projects without making any major changes to the bot.

Duration: 1 month

Development team
Developers, Tech Lead, Project Manager, QA Engineer
What we built
building_process_automatization_bot
The solution includes

Support for different messengers, like Facebook Messenger, Slack, Viber or Skype, as well as a web-based widget.

The services and frameworks we used

DialogFlow is the platform, which provides analyzing and recognition of user’s query, as well as easy integration with many messengers.

Node-RED is the programming tool for wiring together hardware devices, APIs and online services.

AWS Elastic Beanstalk is the service for deploying and scaling web applications and services

Development process

We always demonstrate to our clients how their platform or bot are developing to assure them of high-quality services and the team’s product set in mind.

Firstly, we’ve gathered all the client’s requirements and brain-stormed regarding best practices of implementation. When the strategy of project running was identified, we started to develop chatbot using DialogFlow. After that, we gathered all possible required intents and set up them all. We created the server with Node-RED help and set it up to process user’s questions into database queries. The last step, when the logic was created and tested, we deployed it to Elastic Beanstalk server.

Bot architecture
Bot architecture
The result

The Chatbots.Studio team built a solution that allows for easy and quick access to information stored in the database about any object related to the building. The main benefit is, that using this bot does not require the user to know any database querying languages, or install any additional software, as this bot is available on the most popular messengers.

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AI Chatbot for Local Coffee Chain

AI CHATBOT FOR LOCAL COFFEE CHAIN

Project description

The main solution idea is to create closer relationships between coffee lovers and cafe chain representatives. Since the chatbot was launched, clients have simple access to special offers and discounts. Before, this customer can log in with a phone number. When the customer is looking for the nearest cafe, chatbot will propose a few points that are nearby to the client showing Viber maps and moving to Google maps. Also, chatbot presents scored points and helps to understand what value from it customers is having now. If a customer is satisfied or has the offer to improve services, there is a possibility to leave feedback.

The new approach for building chatbot features impressive customization and easy-to-use interface. So, Chatbots.Studio became a provider who helps increase cross sales and improves engagement with the existing customer.

Duration: 2 months.

Development team

Developers, Project Manager QA Engineer.

What we built
2CupsBot
The solution includes

Viber Messenger

The services and Frameworks we used

We selected a set of tools matching our project requirements and client needs.

Viber REST API  + library messaging-api-viber, i18n were used for localization.

Winston and AWS cloudwatch  are monitoring and management services built for developers. In our case, we built logs using the aforementioned tools.

.env lets you customize your individual working environment variables and were used for storage of variables.

Eslint is pluggable and configurable linter tool for identifying and reporting on patterns in JavaScript. In our case, it was used for code formatting.

Aws EC2 is a web service that provides secure, resizable compute capacity in the cloud.

AWS CodeBuilt is a fully managed continuous integration service that compiles source code, runs tests, and produces software packages that are ready to deploy.

AWS CodeDeploy is a fully managed deployment service that automates software deployments to a variety of compute services such as Amazon EC2, AWS Fargate, AWS Lambda, and your on-premises servers.

Node.js + Express.js were used to build backend API for the bot that works in сhat.     

Amazon DynamoDB is a key-value and document database that delivers single-digit millisecond performance at any scale.

Development process

We know that a client wants to know how his/her product is developing, that’s why we gave sympathetic consideration and described in details each step of the development.

First development team chose tech stack. After this developers constructed architecture and development road. We made a huge roadmap and helped with the project all along with architecture decisions. Then created a basic authorization for users and implemented API methods that provide 2Cups. Development team built our own webhooks for the client needs.

The next step was full testing of the product and bug fixing. After that, we started the second version. Run it for all cafes in Ukraine.

The last step was to correct the auto-deploy system for the future upgrades of the product.

Bot architecture
The result

Chatbots.Studio team created chatbot for the cafe chain to optimize engagement with customers. The company has a 34% cross sales increasing after implementation discount and offers system into Viber via chatbot. Obviously, that new sales channel brought more revenue to the client and helps to build trusting relationships for B2C business.

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Automation of the Claims Gathering for Insurance

AUTOMATION OF THE CLAIMS GATHERING FOR INSURANCE

insurance_bot

Project description

We are building a multi-service system which will essentially allow users to fill out the insurance claims.

Insurance companies will be able to pass their clients over to our service to easily fill out the claim by themselves or with help of a company agent.

There are additional services used to make the claim filing more comfortable: medical appointment booking, number plate recognition, fetching vehicle data by its number plate, knowledge base (help service at any point of claim filing process), connection with live agent (like Intercom) inside the chat flow, Google Maps to easily set accident locations, address and more.

Duration: since June – ongoing

Development team
Developers, QA Engineer, Project Manager
What we built

insurance_chatbot

The solution includes

Web widget allows users to create the claim.

SMS Twillio provides notification mailing to a user.

Administration part provides setting up the claims, new companies addition and manage the access. 

Alexa voice bot allows users to create the claim via voice.

Business Process Management System allows to discover, model, analyze, measure, improve, and optimize claims gathering processes.

The services and frameworks we used

BotKit is the open source platform was used to build bots with inbuilt Socket server.

OpenKB is a search based Knowledgebase (FAQ) backed by Lunr.js indexing to check created before the list of questions in Watson IBM. 

Watson IBM  is a question-answering computer system capable of answering questions posed in natural language.

Corezoid is the cloud OS that was used to track users’ activity and send a notification regarding incomplete claims.

Twilio is the cloud communication platform that was used for SMS notification regarding incomplete claims.

AWS Recognition  was used as a deep learning-based service for car’s number picture recognition.

Intercom is the messaging platform that provides online chatting insurance agents with clients.

Onfido is online platform that was used to verify people’s identities using a photo-based identity document.

 

Development process

The client sends the features which are discussed with the development team. After the detailed request, the developers map out a plan of development and start the working process.

Then the team starts implementation of frontend and backend parts of the bot.

When that part of the solution is ready we conduct internal and external testing.

Bot architecture

The result

Our team built the bot that gathers and passes processing clients’ insurance claims. It simplifies engagement between insurance representatives and the claimant. There is no need to fill out long and complex document paper – the bot makes it by itself.

There are additional services used to make the claim filing more comfortable: medical appointment booking, number plate recognition, fetching vehicle data by number plate, knowledge base (help service at any point of claim filing process), connection with live agent (like Intercom) inside the chat flow, Google Maps to easily set accident locations, address and more.

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