Helper for Live Agent and Customer Engagement

Project description

BeeOpen is the new solution for better engagement clients with live agents. It means that a client gets the appropriate and complete answer regarding the issue.

BeeOpen – is the system that allows live agents to provide answers, and assign the task to the specialists. It is a more convenient solution, unlike others because the system is able to initiate calls, create tasks and provide statistics.

Duration: since June – ongoing 

Development Team

Node.js, React.js, Redux developers

What we built
Services and frameworks we used

Node.js – helps to deploy the web-server.

React, React Native – is a JavaScript libraries for building user interfaces.

Redux – is an open-source JavaScript library for state management with flexible architectures.  

SocketIO – is a library that enables real-time bidirectional and event-based communication between the browser and the server.

React Native – a framework that was used to build a cross-platform solution for the mobile version.

Incontact – is the messaging platform that provides online chatting live agents with clients.

Bot architecture

The solution includes

WebClient is a workplace for the live agent, which included knowledge base, answers scripts, tasks management, and customers info management.

Messenger is a separate module which is connected to Rake core. It allows live agents to chat with customers.

The result

We are creating a system for business processes and simplification of live agents’ working process. The system differs by its wide range of functionality – it is also able to initiate calls. The statistic implemented to the solution gives entrepreneurs the opportunity to see and gantlet how much benefits it could bring to their business.

Still have questions?

We will give a preliminary assessment within 3 minutes (fill out the form) and are ready to start the project within 4 working days.