SMS CHATBOT FOR ENGAGEMENT WITH VOTERS
The chatbot was built to automate petitions, engagement with senators to get their reply quick and clear. We provided chatbot integration with customer API.
Duration: September – ongoing
Developers, Project Managers, QA Engineer
Mail messages analyzer to provide responses redirection from senator to citizens.
Botkit is a Node.js framework, that has implemented some easy and convenient methods for working with different bot platforms and programming flow of the dialog with complicated business logic and various API integrations support.;
Twilio is the cloud communication platform that was used for SMS mailing;
The first step is creating a queue where the appropriate staff can take the item and start a conversation with the voter. The second step was to gather all the information that the voter answered and send it to the API for storage.
The third step was integration with the mailing system for getting senator’s responses.
We improved the speed of processing item such as the system has queue solution. Throng library allows processing items in parallel.