The main development goal was to build the solution that covers most agent needs for providing high-quality engagement with customers. The system selects and assigns tasks for the specialist. The main difference from the same solutions is the ability to initiate tasks.
Our main goal was to build the perfect platform, enabling connecting bots with live agents. The system gets clients’ requests and after processing, passes it along the appropriate live agent group, saves conversational flow to reveal clients needs. We created the platform that manages each bot directly for customer needs.
The client’s main objective was to build a scheduling SaaS solution for the stylist to automate appointments and schedule management. We have created an AI chatbot that helps to select a stylist’s service and available time, make an appointment and request to remain in a waiting list. We used DialogFlow to produce bot’s human-like answers.
Facebook Messenger Bot was made for an Australian supermarket to improve engagement and build close relationships with its clients. The bot handles FAQ, initiates the requests in CRM, informs about the lost trolleys, reports complaints etc. We created an easy-to-use interface that allows clients to save their while time getting the information they need.