Back to blog

Chatbots.Studio Announces Partnership With Viber!

Every day Chatbots.Studio expands their horizons and builds effective and valuable relationships with top global companies in the niche.

In July, Chatbots.Studio announced a strategic partnership with Viber – VoIP and instant messaging software application. 

The main goal of the collaboration is mutually beneficial to each others’ services promotion. 

Our partnership is a beneficial opportunity for clients as they gain access to one of the most widely-used messenger platforms. Their brand stickers can be used by a billion users across the world. 

From our side, we’re proud to be a technical partner and advisor for the global leader in conversations. 

Moving forward, Chatbots.Studio and Viber will continue to work together to expand new horizons in this mutually beneficial partnership.

Back to blog

Training Workshops Started! Take Your First Steps In Node.js

24 of June was the first event in Lviv for newbies in Node.js with a detailed explanation of how to take those crucial first steps in development! 

During the 1.5-hour lecture, speaker helped attendees understand why this language is so powerful and widely used nowadays. He gave use cases of amazing things you can build with Node.js.

Yuriy answered the question that beginners always ask: what is the difference between Node.js and JavaScript and how does it work on the server.

 

We also considered:

  • Asynchronous concepts of Node.js: how to work with it properly.
  • The most common technical stack – MERN.
  • Junior Node.js back-end developer checkbox

So, demand shows that you’ll see our top developers at the next events soon! 

 

Back to blog

Chatbot for Increasing Sales in Messengers

The solution was designed for ordering and delivery food with embed online payment 24/7. Chatbot combines great UI and high-speed processing in serving clients.
          Financial Benefit:

More sales conversion without any extra costs

Lowering live support costs 

Increased conversion rate per conversation

Decreased cost per conversation

Increasing of loyalty audience

Increasing the number of sales

 

          Goals:

Involving active users of messengers to shopping

Decreasing of bounce rate

Building a permanent client base for easy communication

Decreasing costs for lead generation

Increasing sales funnel

Making an order in a few clicks

 

          Features:

Embed goods search

Shopping cart

Instant order processing

Cross-sale via relevant offers

 

          Technologies:

Botkit – an open source development tool for building a chatbot, apps and custom integrations for major messaging platforms. 

Back to blog

Chatbot For Supporting Educational Process

Chatbot acts as a teacher and guide during the learning process. The solution also checks and fixes students’ mistakes.
          Financial Benefit:

More sales conversions without any extra costs

Lowering live support costs 

Increased conversion rate per conversation

Increased more traffic to the company website

Increased activity to the app and sales per month

Decrease the costs for students’ live agent support

 

          Goals:

Course sales in chatbot without live agent help

Supporting during the learning process

Сlasses Automation without a teacher

Providing English and Math classes

 

          Features:

24/7 customer service. Even if the student is in another timezone, he will be served immediately

Ability to serve students in their most pop messenger among teens

Checking sentence context

Checking grammar in the text

Checking and offering the right tense for sentence

Checking in on the students’ feelings and mood

 

          Technologies:

Dialogflow is an end-to-end, build-once deploy-everywhere development suite for creating conversational interfaces for websites, mobile applications, popular messaging platforms, and IoT devices.

Botkit – an open source developer tool for building a chatbot, apps and custom integrations for major messaging platforms. 

Node.js an open source server environment. 

 

Back to blog

Chatbot for Home Service Ordering

The chatbot is your personal helper: It finds the best maid or gardener to make your life easy. Embed online payment for client convenience.
          Financial Benefit:

Increasing sales in the channel without live agent support

Increasing of cross-sales

More sales conversations without any extra costs

Reducing costs per every conversation

Reducing costs for the internal staff

 

          Goals:

Simplification of ordering home services

Sales without a live agent

Quick connection with a live agent in case of need

Ability to communicate through all preferred messengers (Facebook Messenger, Slack, Telegram, Twilio)

 

          Features:

24/7 customer service. Even when the customer is in another timezone, he will be served immediately

Ability to connect with a live agent during the conversation

Integration with Stripe for checking and saving payment data

Integration with CMS

Email notification about the client’s request to invite a live agent to the conversation

Location recognition

Integration with the calendar

 

          Technologies:

FlowXO is a complete platform to create, manage and publish your chatbot

DialogFlow is an end-to-end, build-once deploy-everywhere development suite for creating conversational interfaces for websites, mobile applications, popular messaging platforms, and IoT devices.

Back to blog

Chatbot for Pre-Ordering and Online Payment

The Chatbot designed for quick service and coffee ordering without any cashier help. The solution also has embedded online payment for best coffee lovers` convenience.
          Financial Benefit:

Increasing sales in messenger

Visa Online payment  

Decreasing cost per engagement with the client

Decreasing costs for internal staff

Increasing more traffic to the Telegram channel

Aforementioned benefits increased loyalty and cross-selling

 

          Goals:

Avoiding queues to the cashier by the online coffee ordering

Reducing cash payments

Reload of internal staff’s workflow

Creating a comprehensive guide for ordering the right coffee and avoiding communication misunderstandings

Quick start. Receiving first online order in 15 minutes after the connection

 

          Features:

Visa Online payment

Online coffee ordering

Canceling and change options are available during the ordering

Notification regarding order status

A quick search of appropriate items via embedded search

Nearest store. With built-in Google Maps chatbot shows the list of stores and the one which is nearest to customer

Integration with delivery company database. The Chatbot makes an order and passes it to the delivery company.

 

          Technologies:

AWS Lambda is a computing service that runs code in response to events and automatically manages the computing resources required by that code.

AWS API Gateway is a fully managed service that makes it easy for developers to create, publish, maintain, monitor, and secure APIs at any scale. 

Amazon EC2 is a web service that provides secure, resizable compute capacity in the cloud.

MySQL is an open-source relational database management system (RDBMS).

Node-RED is a programming tool for wiring together hardware devices, APIs and online services in new and interesting ways.

Node.js an open source server environment. 

Back to blog

How Much Does It Cost To Build A Chatbot In 2019?

I used to be asked about it several times a week by clients who want to understand the business of chatbot creation. The price really depends on the effort required to build the bot, as we don’t sell pre-made chatbot templates.

Spoiler alert: it will take between $200 USD to $15k USD to build a single chatbot. If we’re building the chatbot platform, or self-made data science is required, the price could be even higher.

So, let’s take a look at the key drivers impacting the price for custom chatbot development.

  The first one is the channel in which the bot should function. I mean where the bot will actually do its work. Is it a website, SMS, some of the existing messaging platforms? The cheapest ones are FB, Telegram, Viber, Web and others when it’s possible to use the platform UI components to make rule-based conversations. There are even plenty of FREE FB chatbots templates. Here’s an example https://templates.botstar.com/. In reality, it will be required to customize such a template a little, so that’s why the minimum price for a chatbot is about 200 bucks.  More complexity comes when the bot for WhatsApp or SMS is required to be built. It means that there are no UI controls and additional effort will be required to train the bot and fix all possible flows of the conversation. Such bots are starting from around $1000 USD.

The next point that has to be considered is the complexity of the conversation. That relates to  a) the number of branches in the conversation tree as well as b) the number of questions that have to be addressed by the chatbot (in case of FAQ chatbot) and c) the need to support the unstructured dialog with the end user. Training the bot to support several hundred FAQs will require an additional thousand USD. Free based conversations will also add about 500 USD to the price list. While structured conversations will not impact the chatbot cost significantly. Some bots could have a specific task related to the use of Artificial Intelligence. We’ve had requests to understand dreams and automate confession. That’s a separate task which requires corresponding data sets and the training of machine learning models. It’s hard to estimate the price here, but that kind of bot will cost from $10k USD and more. On the other hand, the bot could be made more intelligent while enriching with sentiment analysis, which does not require being built from scratch and is available via API (that is an additional 500 for projects)

Bots are rarely working in isolation, so in most of cases, integration with back-end systems is required. Typically, chatbots are integrated with a CRM, ticketing, live agent solutions or some other business specific solution. You would need to account for $1k-2k USD for each such integration.

Bots are very language sensitive, everything is pretty much in English. It’s widely supported by all the vendors. It’s also fine with the major European languages such as French, German and Spanish. But what about others, and even non-European languages? That’s a more complicated story. If one of the trusted providers has the support of your language, then it makes sense to invest in custom bot development. Otherwise, I would not even recommend doing that if your bot requires any bit of an AI component.

 

I would also recommend that you look at my blogpost related to the total cost of ownership for a chatbot solution and the criteria for selecting a chatbot development provider.  

Back to blog

Igor Luzhanskiy Was Interviewed by GoodFirms Team

Igor Luzhanskiy, the co-founder at Chatbots.Studio was interviewed by the team of GoodFirms taking into consideration the ala grand services the firm has provided since inception. Mr. Igor talks about so many unknown things related to his company and their approach while sharing some secrets to success. Here we go.

Introducing his digital conversation platform Chatbots.Studio, Mr. Igor sheds light on the main specialization of the firm which is chatbot development. The firm is based in Ukraine with offices in the Netherlands and Canada. They have catered to various distinctive industries including finance, insurance, e-commerce, and telecommunications. Their bots provide aid in communication to various social media platforms. Coming to the role Mr. Igor plays, he says that along with being the co-founder, he heads the sales and marketing department at his firm.

It is easy to conceive an innovative idea in this generation of constant change but what catches everyone’s eyes and heart is the approach taken towards an innovative execution. And, Chatbots.Studio does that. Coming to life with an idea to make businesses automated, Mr. Igor Luzhanskiy shares the journey of Chatbots.Studio that has successfully delivered a tremendous amount of value to business owners in the automation sector.

Sharing about the business model they employ, he shares that they firmly believe in an in-house team to lead a successful company. The firm today has around 25 employees working under the name of Chatbots.Studios. What differentiates them from the other top bot development companies is their high regard and understanding of the obligations of their customers. One important quality that demands applaud is their continuous feedback check and stats comparison. This has proven that the firm stands triumphant in increasing the revenue of the company and even encourages Chatbots. Studios to work harder for more.

In this intuitive talk, Mr. Igor shares deep insights into multiple aspects they take into consideration. Parameters to be taken under consideration while software development is one of them. The inspiring Mr. Igor brings to the knowledge of various factors that determine the duration of chatbot development. He focuses on the list of languages that the chatbots support and need to have AI. What he adds with sharpened views is the integration with backend systems and the complexity of the manual conversation. GoodFirms having been impressed with this deep level of penetration has even ranked Chatbots.Studio among the top software development companies in Ukraine.

In addition to the services the firm provides, the conversation also moves forward to the company’s methods of deciding the costs for projects, the languages and frameworks they suggest, their billing structure which favors both clients and them and even their working time frame for developing front end and back end of their projects. To get deep insights into it, have a quick read of the full Interview of Mr. Igor Luzhanskiy, the co-founder at Chatbots.Studio with GoodFirms.

 

About GoodFirms

Washington, D.C. based GoodFirms is a maverick B2B research and reviews firm that aligns its efforts in finding the top Software development and Bot development companies delivering unparalleled services to its clients. GoodFirms’ extensive research process ranks the companies, boosts their online reputation and helps service seekers pick the right technology partner that meets their business needs.

About the Author

Anna Stark is presently working as a Content Writer with GoodFirms – Washington D.C. based B2B Research Company, which bridges the gap between service seekers and service providers. Anna’s current role lingers her to shape every company’s performance and key attributes into words. She firmly believes in the magic of words and equips new strategies that work, always in with ideas, something new to carve, and something original to decorate the firm’s identity.

Back to blog

Meetup: Tips For Junior Who Are Looking For The Job

4th March will be the first lecture, “Tips for candidates” for college students in IT Step University by Chatbots.Studio/

Let’s talk about the requirements for a Junior candidate who is looking for a job in IT. 

Speaker – Igor Luzhanskiy – Chatbots.Studio Co-founder. The company is an innovative technology team that delivers excellence in conversational platforms and chatbot development in retail, insurance, medicine, finance, enterprise, etc. 

Chatbots.Studio – is the top global leader in chatbot development, according to Clutch.co. We have been working in business process automation since 2016. We build AI conversational platforms and chatbots for Facebook Messenger, Slack, Viber, Slack, Skype, and more. 

Besides the development, team they also working on sharing knowledge and education in AI and chatbots. Check out their book “How to Efficiently Run AI Project Development” on the website popup and two online courses AI Project Management and AI Project Development

During the lecture, the speaker will provide info regarding an upcoming internship and requirements to be on their team. 

Check-in here to get free access to the lecture. 

 

Back to blog

Webinar: Alexa – Amazon Voice Assistant. Boost Node.js Skills!

Workshop “Alexa – Amazon voice assistant: how to boost your skills with Node.js”
The Hillel school is inviting you to join the workshop on the 17th of April. The workshop is free, but please reserve a seat ahead of time.

Speaker: Mykola Yakovlev, Node.js team lead, Chatbots.Studio software engineer.

Workshop program:

  • Advantages of using Node.js for chatbot development
  • Chatbot skill principle
  • Skill development for Alexa
  • Skill testing for chatbot: mobile phone, music column and echoDot

If you want to practice, please take your laptop and set up Node.js with the latest version.

Looking forward to seeing you at the workshop!

Get a Quote

Menu