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How Much Does It Cost To Build A Chatbot In 2019?

I used to be asked about it several times a week by clients who want to understand the business of chatbot creation. The price really depends on the effort required to build the bot, as we don’t sell pre-made chatbot templates.

Spoiler alert: it will take between $200 USD to $15k USD to build a single chatbot. If we’re building the chatbot platform, or self-made data science is required, the price could be even higher.

So, let’s take a look at the key drivers impacting the price for custom chatbot development.

  The first one is the channel in which the bot should function. I mean where the bot will actually do its work. Is it a website, SMS, some of the existing messaging platforms? The cheapest ones are FB, Telegram, Viber, Web and others when it’s possible to use the platform UI components to make rule-based conversations. There are even plenty of FREE FB chatbots templates. Here’s an example https://templates.botstar.com/. In reality, it will be required to customize such a template a little, so that’s why the minimum price for a chatbot is about 200 bucks.  More complexity comes when the bot for WhatsApp or SMS is required to be built. It means that there are no UI controls and additional effort will be required to train the bot and fix all possible flows of the conversation. Such bots are starting from around $1000 USD.

The next point that has to be considered is the complexity of the conversation. That relates to  a) the number of branches in the conversation tree as well as b) the number of questions that have to be addressed by the chatbot (in case of FAQ chatbot) and c) the need to support the unstructured dialog with the end user. Training the bot to support several hundred FAQs will require an additional thousand USD. Free based conversations will also add about 500 USD to the price list. While structured conversations will not impact the chatbot cost significantly. Some bots could have a specific task related to the use of Artificial Intelligence. We’ve had requests to understand dreams and automate confession. That’s a separate task which requires corresponding data sets and the training of machine learning models. It’s hard to estimate the price here, but that kind of bot will cost from $10k USD and more. On the other hand, the bot could be made more intelligent while enriching with sentiment analysis, which does not require being built from scratch and is available via API (that is an additional 500 for projects)

Bots are rarely working in isolation, so in most of cases, integration with back-end systems is required. Typically, chatbots are integrated with a CRM, ticketing, live agent solutions or some other business specific solution. You would need to account for $1k-2k USD for each such integration.

Bots are very language sensitive, everything is pretty much in English. It’s widely supported by all the vendors. It’s also fine with the major European languages such as French, German and Spanish. But what about others, and even non-European languages? That’s a more complicated story. If one of the trusted providers has the support of your language, then it makes sense to invest in custom bot development. Otherwise, I would not even recommend doing that if your bot requires any bit of an AI component.

 

I would also recommend that you look at my blogpost related to the total cost of ownership for a chatbot solution and the criteria for selecting a chatbot development provider.  

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Top Chatbot Benefits: How Chatbots Automate the Working Process

Chatbots are in high demand because of all the new opportunities for business and customer service. Previously Chatbots.Studio considered the first benefit for businesses, which provides cost reducing — information management optimization. Let’s talk about chatbot efficiency on the automation of working processes.

automation of working processes
Source: https://bit.ly/2CezDTd

 

It is a great chance for entrepreneurs to save money by transferring work tasks over to chatbot and let existing staff concentrate on other important work. A wide range of staff isn’t all that necessary as the work becomes automated. Therefore company profits margins continue to increase with smart team.

I’d like to point out that chatbots aren’t the only way to automate a work routine. Lots of information systems provide the same and sometimes better work automation. However, we will consider how chatbots can take on daily routines from the staff.

chatbots can take on daily routines
Source: https://bit.ly/26zD64P

 

First of all, let’s consider the metrics that measure the effect of automation with chatbots for business:

  • Transactions number executed by one employee;
  • Mistake numbers for one transaction;
  • Timeframes for service providing;
  • Service availability;
  • Client satisfaction.

 

Typical scenarios on how chatbot automates working process:

  • Accepts and handles customer requests. The bot provides consultations, answers on FAQs, and passes the conversation to a live agent;
  • Manages the schedule and queue without personal assistance. The bot accepts and handles new client appointments. Also, it notifies clients about upcoming or past events.

This leads to providing a broad customer service, with always available assistance and quick engagement.

 

Let’s consider some examples of using a bot for automation of working processes according to scenario.

Taking into account our experience, Chatbots.Studio developed the chatbot for the beauty industry that helps make an appointment for a stylist without direct human integration, manages waiting lists, cancels and reschedules appointments and manages stylist availability.

 

How does the bot automate the stylist working process?

  • The stylist doesn’t handle requests from clients. Therefore the stylist doesn’t waste time on appointments and handles more important work;
  • An availability to book services 24/7. A customer can book the service at a convenient time to not disturbing stylist;
  • The stylist doesn’t manage conflicts regarding in the queue. In case of appointment canceling, the bot makes an appointment for a client from the waiting list.

Another one TrackerBot, which tracks orders sent by delivery services like “Ukrposhta”, “Nova Poshta”, “Delivery” and “Meest Express”. Also, delivery bot provides easy to access customer support to resolve any issues quickly.

 

How does bot automate delivery posts staff working process?

Chatbot reduces the workload of call centers solving issues.

  • There is no need to provide support through calls, web or live;
  • The bot handles all FAQs. In case of unexpected question, the bot passes the conversation to a live agent;
  • The bot connects with maps and sends the information regarding the track location to the nearest offices with a work schedule;
  • Bot connects with the backend and presents the costs of delivery.

 

A customer gets the chance, and doesn’t waste time calling support or surfing the Internet for the appropriate information.

As can be seen, businesses can benefit from automation working process with bots. To implement it for businesses correctly, identify metrics of efficiency to get the appropriate results. So, follow me and stay in top of chatbots novelties.

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Chatbots for Business: Top Benefits and Success Measurement

Chatbots.Studio is pleased to announce our latest overview digest on how entrepreneurs can benefit from using chatbots for business. How business wins big from bots — is a major buzzing topic in media.

We will describe each benefit structured with financial indicators. The chain of articles with benefits will be published a few times per week here.

We don’t claim that it is the only, comprehensive list of bot benefits, but it’s one that really boosts business.

There are bots which bring a few benefits for business, for example, the lead generator is able to open new sales channels and gather leads. If you notice that your bot doesn’t refer to the benefits we mentioned below, it may well be worth rethinking if your bot does good work.

Take a look at GrowthBot that brings strong value for marketers and sales gathering appropriate leads.

We divided benefits into two groups according to how bots impact the bottomline: cost reduction and profits increase.

Cost reduction includes following benefits for business:

 

Take a look below on how the chatbot automates stylist’s daily work process.

 

Profits increase includes following benefits for business:

  • New sales channels — a chatbot in messenger as new solution to increase revenue;
  • Cross-selling — a chatbot in messenger sales additional services or goods to existing customers.

 

Take a look at Sephora chatbot that offers goods via KiK messenger.

 

The benefits were identified and explored with metrics for each to understand how it impacts the bottom line. We will consider each benefit with examples to understand how it works with specific business cases.

So, follow me on Medium and be among the first to know how chatbots will restart your business and help it quickly grow.

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