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How to Find The Right Chatbot Agency?

There are a lot of companies offering chatbot development. You can find them in Asia, Australia, USA, Central or Eastern Europe. (Wait. Actually, we’re located there :)) The companies differ in a lot of ways, for example, their size starts from software boutiques up to international giants (with thousands of developers).

 

Finding a trustful chatbot provider may seem like a challenging task. Comparing companies’ technologies, management approach and prices can be more complicated than you expect.

 

The first challenge is massively random listings with providers that you find in Google Search. After you find the listings you need to filter them by country, price, portfolio, etc.

 

Unfortunately, some of the listings do not contain company portfolios that represent them solely as a trusted chatbot agency. Sometimes information (described in the listing) about the companies are taken from not-sso reliable sources like forums etc. All the data need to be confirmed by a company representative or taken from reliable sources: website, social media accounts or conversation with the founders, sales or marketers. I am sure you might be asking me which listing are reliable.Well, wonder no further!

 

We have been working with these listings a few years already and gained lots of leads and clients from these channels. So, take a look at the top listings of chatbot agencies.

chatbot-agency

 

Clutch – ratings, and reviews of leading IT, marketing, and business services companies. It contains a few listings like the Top Chatbot Companies and Top Chatbot Makers.

GoodFirms – trusted B2B research platform with a collection of reviews, listings and company descriptions. Top Chatbot Development Companies

Upwork – a global platform for finding freelancers for a project. Top 10 Chatbot Freelancers

Recovendor – top global listings of software development companies. Top Chatbot Developers list.

 

The next way to find a chatbot agency that will serve you well and build a virtual assistant for your business is global or local chatbot events. Below we compiled the most trendy and well-known regular conferences and events for 2019-2020 where you’ll find your chatbot agency BFF.

 

ChatbotSummit – is the international conference connecting professionals who create the next curve of digital experiences. It is a big networking event that connects people twice a year in Berlin and Tel Aviv. Here you’ll get the opportunity to share your knowledge, expertise, learn new trends and find partners or leads.

 

Chatbot Conference (USA) – the place for sharing and getting insights on how the giant companies are using chatbots and AI to increase their revenues and decrease their costs. Headliners include speakers from the Chatbot & AI space, many of the hottest chatbot startups, and influencers like Microsoft, IBM, Dashbot, Assist, SmartLoop, etc.

 

Chatbot Conference (Netherlands) – the opportunity to learn insights from the leading technology giants like KP, Nuon, ABN Amro, Samsung, etc. On the conference, speakers share their expertise in chatbot development technologies, implementation and its benefits for industries using cases of big European (especially Dutch) chatbot market.

 

Business of Bots – the event to learn how to build, launch, and maintain a top-performing bot.

Minds Mastering Machines 2019 – Artificial Intelligence, Machine Learning and Data Science – during the event you’ll learn the latest tools and frameworks, how to get your team up and running on AI and ML projects.

 

World Summit AI – one of the largest AI summits gathers the global AI ecosystem of Enterprise, BigTech, Startups, Investors and Science, the brightest brains in AI as speakers in Amsterdam.

 

Artificial Intelligence Conference 2019 – the most promising developments, emerging technologies, and profitable use cases will be considered during the summit.

 

RAAIS – AI technologies for the common good – the event brings together entrepreneurs and researchers who accelerate the science and applications of AI technology for the common good.

 

Meetups, events, etc. – throughout the year appear lots of local meetups and events dedicated to chatbot development and AI project management. Search in Google with the keywords “chatbot event” plus add the month that works for you and the place. Surely you’ll find the right one event.

 

References are the third reliable way to find trusted chatbot agency. If you are a business owner, sales or marketer in customers service or around business process automation, you must have a few friends who are working in their company with a chatbot. Ask them to share the contact info the chatbot agency. At the start, two years ago we had only a few clients. We served them very well and developed high-quality chatbots and business automation systems. It was a pleasure to have them recommend us to their friends. So, it was one of the most valuable channels get the clients.

 

In addition, you can find a few chatbots in any customer service (like delivery, retail, etc.) and try to test them. If you like a chatbot, feel free to contact the company to share chatbot agency contacts. You never know which way will work for you in the quickest way possible.

 

What are your evaluation criteria and ways to find the chatbot development agency for boosting sales or business automation? Please leave your feedback and questions in the contact form or in comments in social media.

Looking for a trusted chatbot agency? Contact us and we will give you a preliminary assessment within 3 minutes.

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Chatbot for Increasing Sales in Messengers

The solution was designed for ordering and delivery food with embed online payment 24/7. Chatbot combines great UI and high-speed processing in serving clients.
          Financial Benefit:

More sales conversion without any extra costs

Lowering live support costs 

Increased conversion rate per conversation

Decreased cost per conversation

Increasing of loyalty audience

Increasing the number of sales

 

          Goals:

Involving active users of messengers to shopping

Decreasing of bounce rate

Building a permanent client base for easy communication

Decreasing costs for lead generation

Increasing sales funnel

Making an order in a few clicks

 

          Features:

Embed goods search

Shopping cart

Instant order processing

Cross-sale via relevant offers

 

          Technologies:

Botkit – an open source development tool for building a chatbot, apps and custom integrations for major messaging platforms. 

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Chatbot for Pre-Ordering and Online Payment

The Chatbot designed for quick service and coffee ordering without any cashier help. The solution also has embedded online payment for best coffee lovers` convenience.
          Financial Benefit:

Increasing sales in messenger

Visa Online payment  

Decreasing cost per engagement with the client

Decreasing costs for internal staff

Increasing more traffic to the Telegram channel

Aforementioned benefits increased loyalty and cross-selling

 

          Goals:

Avoiding queues to the cashier by the online coffee ordering

Reducing cash payments

Reload of internal staff’s workflow

Creating a comprehensive guide for ordering the right coffee and avoiding communication misunderstandings

Quick start. Receiving first online order in 15 minutes after the connection

 

          Features:

Visa Online payment

Online coffee ordering

Canceling and change options are available during the ordering

Notification regarding order status

A quick search of appropriate items via embedded search

Nearest store. With built-in Google Maps chatbot shows the list of stores and the one which is nearest to customer

Integration with delivery company database. The Chatbot makes an order and passes it to the delivery company.

 

          Technologies:

AWS Lambda is a computing service that runs code in response to events and automatically manages the computing resources required by that code.

AWS API Gateway is a fully managed service that makes it easy for developers to create, publish, maintain, monitor, and secure APIs at any scale. 

Amazon EC2 is a web service that provides secure, resizable compute capacity in the cloud.

MySQL is an open-source relational database management system (RDBMS).

Node-RED is a programming tool for wiring together hardware devices, APIs and online services in new and interesting ways.

Node.js an open source server environment. 

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5 Items to Consider for Chatbot Total Cost of Ownership

Common sense dictates that besides paying for the development of the chatbot it’s worth considering the cost of running the bot itself. Let’s take a deeper look into the so-called total cost of chatbot ownership.

chatbot-cost

 

It consists of 5 components that have to evaluate for every project:

Cost of licenses for the tools. There are many available tools that could speed up the development process of a chatbot and implementation of the corresponding AI. I could just name a few:  Smooch, DialogFlow, IBM Watson, Amazon Lex, Chatfuel and many others. Also, you will have at the end of the day to pay money their usage, it could be a fixed subscription fee or cost per message. Please check the details on the website of the vendor.

To tell the truth, there is an option to consider the free open source projects such as Botkit, Botpress, Node-red or others, where there is no need to pay for licenses.

You will also need to pay for access to live agent software if you’re going to use it in your project.

Running costs of sending messages. Implementation of a chatbot for WhatsApp or for SMS will also require making payment for sending messages. We extensively using Twilio and highly recommend it.

Servers and environments costs. Your chatbot should be running somewhere. Even if you’re using a SaaS solution mentioned in the item, you will probably need to have a back-end part that should be hosted somewhere, otherwise, the whole bot should have hosting either in the cloud or on-premise.

For cloud installations, we generally recommend to our clients that they start with the lowest configuration of environment (about 25 USD per month for AWS ) and increase its usage while the bot will increase in popularity. In terms of the total cost of ownership, all the expenses are considered to be operational.

While on-premise installations are more complicated for TCO calculations, it’s generally considered the cost of hardware, cost of its maintenance, cost of server-side software (operational system, application servers, etc.)  I advise talking with your local IT team to get that figure.

Support from the development team and bug fixes. The bot is the application that requires support from the developers. This includes normal, run of the mill, bug fixes as well as the allotted amount of time for the improvement of Chabot. Generally speaking, the customer and team of chatbot developers have a Service Level Agreement (SLA) wherein the response time and limit of monthly reserved hours are agreed between all parties.

Support and tuning of the conversation. The conversation of a chatbot is rarely perfect from the get-go. It requires tuning and training on a daily basis from the side of user experience. We estimate that on average, about 30% of Chabot development costs should be allocated to that particular item during the first 3-4 months after publishing the chatbot.

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Top 7 AI Chatbot Development and Management Online Courses of 2019

Since 2016 to now chatbots have been all the rage!

More and more people dive into chatbot project running and development. Chatbots have proven valuable for business increases the market of chatbot developers. A lot of assistants appear to make the process of development easier and faster: tools, building platforms and … even coaches who want to guide you.

Don’t know how to start learning?  

Read the course descriptions in the list below and find the right one that fits your project needs and programming language.

Wait. How did I select the right course?

  • First of all, I paid a lot of attention to the courses that are placed on the top of Google Search (used chatbot courses keywords)
  • Audience rating should have at least 4.5 to 5 stars. I didn’t pay attention to the courses with a low grade.
  • I placed free and paid courses into different lists.
  • Newest. I didn’t put on the list old and irrelevant courses.

For whom these courses are:

  • Business owners
  • Startup stars
  • Project and Product Managers
  • Sales Representatives
  • Business Development Managers
  • Team leaders

And anyone running an AI project or looking for a solution to automate their business and derive value.

Drumroll please… … ….

Here are the courses!

Free Online Chatbot Development And Management Courses

How to Build Chatbots and Make Money – in this course you’ll learn how to build chatbots using IBM Watson and then how to get value from your chatbot. In the course are covered methods for testing, analyzing and improving chatbots. By the end, you’ll learn how to deploy your chatbots to websites via a handy WordPress plugin.

AI Project Management Methodology – this course is not about development or selling chatbots. It’s accurately about MANAGEMENT and RUNNING AI projects The speaker talks about 5 projects stages according to MSF (Envisioning, Planning, Development, Deploying and Stabilization) and it’s activities per each of them. The value of the course is the unique insights about new roles only in the projects with Artificial Intelligence.

Building Chatbots in Pythonduring this course you’ll get the basic knowledge on how to build conversational bots using rule-based systems as well as machine learning. The main purpose of the course is to turn human language into machine instruction.

Building AI Powered Chatbots Without Programming –  the main course goal is to teach you not requiring any code and learn how to visually create chatbots with Watson Assistant and how to deploy them on your own website through a WordPress plugin.

Free and paid course available.

Paid Online Chatbot Development Courses

Create a Chatbot for Facebook Messenger with Laravel and PHP – during the course students will learn how to build a chatbot called, “Twitter Trending Chatbot” which returns currently trending topics for a location the user targets. The teacher will help you build it using the PHP framework Lavarel.

Cost 11,99

ChatBots: How to Make a Facebook Messenger Chat Bot in 1hr – during the course students gain the knowledge on how to develop two bots for Facebook Messenger: a parrot bot and a bot for your favorite football team. The speakers teach you how to build a bot in two ways: coding -in the coding section, you will be making a Parrot Bot in Node.js using our sample code; without coding: you’ll build a Bot for your Favorite Football Team without any coding.

Cost 11,99

Build Incredible Chatbots – in this course you’ll go from zero to hero as we build multiple chatbots using a few technologies that include Chatfuel, Wit and DialogFlow for a multitude of channels such as Facebook Messenger, WhatsApp, Slack and Skype. You’ll get the knowledge of building a chatbot without coding all the way through to a code intensive chatbot that can be built for specialized scenarios.

Cost 11,99

The Artificial Intelligence project differs from traditional IT and business projects. If you’re running AI chatbot project and expect to build amazing product starting from, “I have an idea” to “I guess this is what clients buy”, you definitely need to set appropriate expectations regarding projects of this nature. Start from, “I have an idea” to “Guess it’s the product that my clients need!” with the right skills and knowledge of how to build it.  Learn it by the second course – the most valuable in its niche – AI Project Management Methodology.

 

All the aforementioned courses are the author’s choice based on the criteria laid out. If you have feedback or comments on the post, feel free to write us in the Contact Form.

 

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Igor Luzhanskiy Was Interviewed by GoodFirms Team

Igor Luzhanskiy, the co-founder at Chatbots.Studio was interviewed by the team of GoodFirms taking into consideration the ala grand services the firm has provided since inception. Mr. Igor talks about so many unknown things related to his company and their approach while sharing some secrets to success. Here we go.

Introducing his digital conversation platform Chatbots.Studio, Mr. Igor sheds light on the main specialization of the firm which is chatbot development. The firm is based in Ukraine with offices in the Netherlands and Canada. They have catered to various distinctive industries including finance, insurance, e-commerce, and telecommunications. Their bots provide aid in communication to various social media platforms. Coming to the role Mr. Igor plays, he says that along with being the co-founder, he heads the sales and marketing department at his firm.

It is easy to conceive an innovative idea in this generation of constant change but what catches everyone’s eyes and heart is the approach taken towards an innovative execution. And, Chatbots.Studio does that. Coming to life with an idea to make businesses automated, Mr. Igor Luzhanskiy shares the journey of Chatbots.Studio that has successfully delivered a tremendous amount of value to business owners in the automation sector.

Sharing about the business model they employ, he shares that they firmly believe in an in-house team to lead a successful company. The firm today has around 25 employees working under the name of Chatbots.Studios. What differentiates them from the other top bot development companies is their high regard and understanding of the obligations of their customers. One important quality that demands applaud is their continuous feedback check and stats comparison. This has proven that the firm stands triumphant in increasing the revenue of the company and even encourages Chatbots. Studios to work harder for more.

In this intuitive talk, Mr. Igor shares deep insights into multiple aspects they take into consideration. Parameters to be taken under consideration while software development is one of them. The inspiring Mr. Igor brings to the knowledge of various factors that determine the duration of chatbot development. He focuses on the list of languages that the chatbots support and need to have AI. What he adds with sharpened views is the integration with backend systems and the complexity of the manual conversation. GoodFirms having been impressed with this deep level of penetration has even ranked Chatbots.Studio among the top software development companies in Ukraine.

In addition to the services the firm provides, the conversation also moves forward to the company’s methods of deciding the costs for projects, the languages and frameworks they suggest, their billing structure which favors both clients and them and even their working time frame for developing front end and back end of their projects. To get deep insights into it, have a quick read of the full Interview of Mr. Igor Luzhanskiy, the co-founder at Chatbots.Studio with GoodFirms.

 

About GoodFirms

Washington, D.C. based GoodFirms is a maverick B2B research and reviews firm that aligns its efforts in finding the top Software development and Bot development companies delivering unparalleled services to its clients. GoodFirms’ extensive research process ranks the companies, boosts their online reputation and helps service seekers pick the right technology partner that meets their business needs.

About the Author

Anna Stark is presently working as a Content Writer with GoodFirms – Washington D.C. based B2B Research Company, which bridges the gap between service seekers and service providers. Anna’s current role lingers her to shape every company’s performance and key attributes into words. She firmly believes in the magic of words and equips new strategies that work, always in with ideas, something new to carve, and something original to decorate the firm’s identity.

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