Back to blog

How To Use Chatbots For Logistics And Transportation: New Opportunities and Benefits

Conversational Artificial Intelligence is shaping the future of Logistics Interactions. With Chatbots and multi-channels integrations, businesses can meet their customer’s expectations by resorting to a new and improved way of interaction. Therefore, more businesses in Logistics are adopting Logistics Chatbots and leaving traditional transactions behind in the dustbin. This increases efficiency across the entire logistics value chain.

Let’s see how chatbots help to improve business and customer engagement in these industries – logistics and transportation. 

 

REAL-TIME ORDER TRACKING

In logistics, the confidence of order visibility and its status is important in customer service. Bots avoid the long offline queue and provide real-time tracking of the order. Instead of offline walking to places, the customer can simply use the messenger and ask the chatbot, “Can you share the shipment status now?”

FAQ

Mostly each logistic and transportation application have the FAQ with providing automated answers on the common questions. It’s a good opportunity to reload the workflow of call centers and let them concentrate on non-routine and more important tasks. 

SHIPPING CONDITIONS

Besides FAQs, the end-client gets the opportunity to prepare the things he wants to transport or get according to the internal rules of the logistics company. This avoids situations where the clients get uncomfortable conditions for transportation in delivery offices.

ASSIGNING TASKS

When the chatbot gets a request to make the transportation, or the user has already registered a shipment, it assigns further actions to the appropriate staff. Also, the chatbot informs the end-client about this request status. Moreover, the chatbot is able to complete the simple and routine tasks by itself.

BOOK DELIVERY

The chatbot helps to book the place for shipment, time and tracking map online. Users provide all information regarding items he wants to transport, make payments online and the courier just takes the pack without filling any papers.

FEEDBACK & COMPLAINTS

Create the possibility to leave feedback, or send a request to improve the product or service. We recommend making a chatbot for accepting the issue and showing its status. When the client feels that sweet calling, he’ll come back to you.

AMEND AN ORDER

The end-customer can change the delivery via messenger, just by putting in the tracking number. Chatbot helps to review the conditions and provide status. 

As a personal assistant and corporate helper, the chatbot provides a quick service and is always ready to supply the necessary information and conduct simple tasks. Contact us and let the virtual assistant complete a portion of routine work and make your internal staff and clients happy.

Back to blog

16 New Places Where Chatbot Companies Could Share Content and Get Inspiration – 2

New Places Here!

Over the last few years, it’s been shown direct advertising doesn’t work. Period. Full stop.. Especially if your target audience is millennials (they have advertising blindness).

Content works best of the best. Sharing relevant and valuable content makes you into an authority for your industry. But writing great content isn’t nearly enough for successful blogging. Not by a longshot. Having good-quality and a unique blog can’t bring your audience without promoting in the target places and building a following.

The challenge is to find the right channels for getting traffic and lead generation.

share-content

As a B2B company, dedicated to chatbot development, we cherish inbound traffic and research the best ways to get it. Recently our embedded analytics shows that social media is the best traffic provider now after search organic. Why don’t you use this way to promote your great content?

For all marketing specialists and everyone else and their dog, who are working in chatbot development and want to be inspired to create new ideas, I put together the 16 places where you can share topical content.

A year ago I made the same with popular places where are chatbot audience for 2018. Take a look and compare with new sources Where Chatbot Development Companies Could Share Content!

Let’s dive in…

We can’t claim that the list is full and the only one works, but taking into account our experience, we are confident that these sources bring value.

How did I rank the communities?

  • Target audience related to Artificial Intelligence, chatbot development, business automation, Tech, Digital Marketing
    Vital community (at least 2 posts per week)
  • Communities’ description takes from its Facebook and LinkedIn accountants.

share-chatbot-content

Facebook Groups

Chatbot Mastermind Group – this group’s focus is on sharing the latest chatbots information.

Digital Marketing – (SEO, SMO, SEM Jobs) – digital marketing techniques such as Search Engine Optimization (SEO), Search Engine Marketing (SEM), Content Marketing, Influencer Marketing, Content Automation, Campaign Marketing, Data-Driven Marketing and e-Commerce Marketing, Social Media Marketing, Social Media Optimization, e-Mail Direct Marketing, Display Advertising, e–Books, and Optical Disks and Games are becoming more common in our Advancing Technology.

Bot Community – Chatbots, AI, Marketing Bots, Digital Marketing, Etc. (CS) – discuss chatbots, AI, NLP, Facebook Messenger, Slack, Telegram, Discord, Chatfuel, Kik, SMS, WeChat etc. Talk about what you’re working on. Get the best bot for your Facebook Page. Learn how to make Bots. Buy bots and more. Please Read the Pinned Post after You Join.

Chatbots Community in Ukraine – official Ukrainian community for everyone who is involved in chatbot development.

Botpreneurs: Successful Bot Companies – closed FB group for bot entrepreneurs to learn from one another about what’s working (and what’s not) in growing their bot biz.

Bots for Business – this group focuses on discussing the benefits and the possibilities that bots bring to the other side of the equation — businesses serving those billions of text-driven consumers.

ChatBot Marketing Experts- FB ManyChat ChatFuel Chatcast GrowthBot Chatbots – the main group goal is to enhance your chatbots marketing expertise and optimize your chatbot funnels.

SaaS Products & Marketing – this group was created for sharing tips, strategies and case studies about SaaS products.

LinkedIn Groups:

Chatbot Developers – technologies or business for chatbots, dialogue systems or virtual agents

Chatbot Discussion – sharing all chatbot news and encouraging discussion about this fast-growing sector.

Chatbot group: flow design and copywriting – this is for anyone interested in the methods behind dialogue writing, flow design and conversational UX. Everything about having a good conversation, except the software behind it.

New Technology | Innovation | Chatbot | IoT – the group is a community for entrepreneurs, management staff, startups, investors and other like-minded individuals to join, share ideas, and connect.

Chatbot Community – discuss anything related to chatbots – news, latest chatbots launches, development, interesting use cases, technologies related to chatbot (Artificial intelligence, NLP, Natural Language Processing etc) are all welcome.

CHATBOTS – a group for Chatbot industry where chatbots make a significant difference by being able to converse about expertise and particular knowledge. Virtual experts, virtual assistants are also included.

Chatbots for Business – this group is dedicated to chatbots that leverage business either in e-commerce or CRM fields. You will read business cases or use cases, learn about AI technologies, about developer tools, you will get tips and advice on how to build your own chatbot in order to increase revenue and/or limit customer frictions.

Customer Experience Management & Artificial Intelligence – The CEM &AI Group is the largest CEM group in the world.

Well, there you have it: the 16 places for content sharing. Are there any places and communities I missed? Let me know in the contact button, smoke signals or via email.

Back to blog

Chatbots.Studio Announced a Partnership With Digital Flex Solutions

Through this partnership, Chatbots.Studio will become their first technical partner and adviser. Our partner’s business will be supplemented by our deep technology expertise, bringing new knowledge to their business and providing engineering. 

For us, we gain a fiduciary UK partner, sharing their expertise and strategies on business development and sales. 

Moving forward, Chatbots.Studio and Digital Flex Solutions will continue to work together to expand new horizons in this mutually beneficial partnership.

Back to blog

Successfully Implemented WhatsApp Chatbot For Grocery Shoping Service

We are happy to present the results of our successful cooperation with YeboFresh – WhatsApp chatbot! 

Yebofresh – is South Africa’s online shopping service, making quality products accessible to South Africa’s underserved population.

WhatsApp chatbot for the customer is ready to use and live! How does it work for YeboFresh?

  • Product search by relevant code and making returns for the keyword entered
  • Assigning a customer to the relevant live agent and searching for the nearest location
  • Showing current status or ordering
  • Integration with YeboFresh online shopping platform

 

If you want to have a WhatsApp chatbot like this (or any other platform), drop us a request and we’ll schedule the demo asap. 

 

 

Back to blog

Training Workshops Started! Take Your First Steps In Node.js

24 of June was the first event in Lviv for newbies in Node.js with a detailed explanation of how to take those crucial first steps in development! 

During the 1.5-hour lecture, speaker helped attendees understand why this language is so powerful and widely used nowadays. He gave use cases of amazing things you can build with Node.js.

Yuriy answered the question that beginners always ask: what is the difference between Node.js and JavaScript and how does it work on the server.

 

We also considered:

  • Asynchronous concepts of Node.js: how to work with it properly.
  • The most common technical stack – MERN.
  • Junior Node.js back-end developer checkbox

So, demand shows that you’ll see our top developers at the next events soon! 

 

Back to blog

Top 7 AI Chatbot Development and Management Online Courses of 2019

Since 2016 to now chatbots have been all the rage!

More and more people dive into chatbot project running and development. Chatbots have proven valuable for business increases the market of chatbot developers. A lot of assistants appear to make the process of development easier and faster: tools, building platforms and … even coaches who want to guide you.

Don’t know how to start learning?  

Read the course descriptions in the list below and find the right one that fits your project needs and programming language.

Wait. How did I select the right course?

  • First of all, I paid a lot of attention to the courses that are placed on the top of Google Search (used chatbot courses keywords)
  • Audience rating should have at least 4.5 to 5 stars. I didn’t pay attention to the courses with a low grade.
  • I placed free and paid courses into different lists.
  • Newest. I didn’t put on the list old and irrelevant courses.

For whom these courses are:

  • Business owners
  • Startup stars
  • Project and Product Managers
  • Sales Representatives
  • Business Development Managers
  • Team leaders

And anyone running an AI project or looking for a solution to automate their business and derive value.

Drumroll please… … ….

Here are the courses!

Free Online Chatbot Development And Management Courses

How to Build Chatbots and Make Money – in this course you’ll learn how to build chatbots using IBM Watson and then how to get value from your chatbot. In the course are covered methods for testing, analyzing and improving chatbots. By the end, you’ll learn how to deploy your chatbots to websites via a handy WordPress plugin.

AI Project Management Methodology – this course is not about development or selling chatbots. It’s accurately about MANAGEMENT and RUNNING AI projects The speaker talks about 5 projects stages according to MSF (Envisioning, Planning, Development, Deploying and Stabilization) and it’s activities per each of them. The value of the course is the unique insights about new roles only in the projects with Artificial Intelligence.

Building Chatbots in Pythonduring this course you’ll get the basic knowledge on how to build conversational bots using rule-based systems as well as machine learning. The main purpose of the course is to turn human language into machine instruction.

Building AI Powered Chatbots Without Programming –  the main course goal is to teach you not requiring any code and learn how to visually create chatbots with Watson Assistant and how to deploy them on your own website through a WordPress plugin.

Free and paid course available.

Paid Online Chatbot Development Courses

Create a Chatbot for Facebook Messenger with Laravel and PHP – during the course students will learn how to build a chatbot called, “Twitter Trending Chatbot” which returns currently trending topics for a location the user targets. The teacher will help you build it using the PHP framework Lavarel.

Cost 11,99

ChatBots: How to Make a Facebook Messenger Chat Bot in 1hr – during the course students gain the knowledge on how to develop two bots for Facebook Messenger: a parrot bot and a bot for your favorite football team. The speakers teach you how to build a bot in two ways: coding -in the coding section, you will be making a Parrot Bot in Node.js using our sample code; without coding: you’ll build a Bot for your Favorite Football Team without any coding.

Cost 11,99

Build Incredible Chatbots – in this course you’ll go from zero to hero as we build multiple chatbots using a few technologies that include Chatfuel, Wit and DialogFlow for a multitude of channels such as Facebook Messenger, WhatsApp, Slack and Skype. You’ll get the knowledge of building a chatbot without coding all the way through to a code intensive chatbot that can be built for specialized scenarios.

Cost 11,99

The Artificial Intelligence project differs from traditional IT and business projects. If you’re running AI chatbot project and expect to build amazing product starting from, “I have an idea” to “I guess this is what clients buy”, you definitely need to set appropriate expectations regarding projects of this nature. Start from, “I have an idea” to “Guess it’s the product that my clients need!” with the right skills and knowledge of how to build it.  Learn it by the second course – the most valuable in its niche – AI Project Management Methodology.

 

All the aforementioned courses are the author’s choice based on the criteria laid out. If you have feedback or comments on the post, feel free to write us in the Contact Form.

 

Back to blog

Meetup: Tips For Junior Who Are Looking For The Job

4th March will be the first lecture, “Tips for candidates” for college students in IT Step University by Chatbots.Studio/

Let’s talk about the requirements for a Junior candidate who is looking for a job in IT. 

Speaker – Igor Luzhanskiy – Chatbots.Studio Co-founder. The company is an innovative technology team that delivers excellence in conversational platforms and chatbot development in retail, insurance, medicine, finance, enterprise, etc. 

Chatbots.Studio – is the top global leader in chatbot development, according to Clutch.co. We have been working in business process automation since 2016. We build AI conversational platforms and chatbots for Facebook Messenger, Slack, Viber, Slack, Skype, and more. 

Besides the development, team they also working on sharing knowledge and education in AI and chatbots. Check out their book “How to Efficiently Run AI Project Development” on the website popup and two online courses AI Project Management and AI Project Development

During the lecture, the speaker will provide info regarding an upcoming internship and requirements to be on their team. 

Check-in here to get free access to the lecture. 

 

Back to blog

Webinar: Alexa – Amazon Voice Assistant. Boost Node.js Skills!

Workshop “Alexa – Amazon voice assistant: how to boost your skills with Node.js”
The Hillel school is inviting you to join the workshop on the 17th of April. The workshop is free, but please reserve a seat ahead of time.

Speaker: Mykola Yakovlev, Node.js team lead, Chatbots.Studio software engineer.

Workshop program:

  • Advantages of using Node.js for chatbot development
  • Chatbot skill principle
  • Skill development for Alexa
  • Skill testing for chatbot: mobile phone, music column and echoDot

If you want to practice, please take your laptop and set up Node.js with the latest version.

Looking forward to seeing you at the workshop!

Back to blog

Chatbots.Studio Ranked Among Top 10 Software Development Companies

GoodFirms writes about us below!

Chatbots.Studio makes it to GoodFirms’ list of best software development companies in its country Ukraine. The agency has earned such praiseworthy position by offering splendid software solutions to its clients.

About Chatbots.Studio

Chatbots.Studio is a Ukraine based software and bots development agency with offices in Lviv, Dnipro, Canada, and Sydney. The firm is Co-founded by three passionate leaders – Igor Luzhanskiy, Max Popov, and Andrei Sabanskiy in the year 2016. Apart from this, the firm has a tech-savvy team of software engineers, QA engineers, project managers, digital marketers, and HRM.

Chatbots.Studio key clients belong from various industries including – banking, insurance, transportation, eCommerce, retail, Telecom, and hospitality. Moreover, the firm has developed successful bots and software solutions for clients belonging from these industries. These bots have the capability of handling 2560 conversations per hour on various social media channels and cross-platform messaging apps like Facebook, Messenger, Viber, Telegram, and Skype.
Recently GoodFirms evaluated various service offerings of Chatbots.Studio, and the researchers found that the agency has performed well in the GoodFirms’ evaluation criteria.

GoodFirms Research Methodology

GoodFirms is a B2B platform that executes a research methodology to collate the list of top service providers of the industry. This process involves a meticulous process of assessment including three parameters – Quality, Reliability, and Ability. Through this course, GoodFirms eases the service seekers’ journey of selecting the paramount agency as per their specific requirements.
Similarly, the well-experienced researchers at GoodFirms assessed the services of Chatbots.Studio and presented a detailed analysis.

Quality

Chatbots.Studio offers solutions that are of superior quality and utterly serves the needs of clients. Multiple clients of the firm have shared raving reviews at GoodFirms, wherein they talk about the firms’ service quality. Below is a snippet of the notable review.

“We have an ongoing project with the Chatbots team. Everyone on the team is committed to quality, very reliable and timeline focused. I have numerous recent stories of specific team members going over-and-above to provide support or best practices advice. That’s why we feel like they are a true partner on this project.”
Michael Brown, VP Products & Revenue at W5 Golf, Inc.

Moreover, the firm has built a strong portfolio by delivering multiple conversational UI that are doing well in the industry.

Chatbots.Studio offers excellent software development services that have inscribed their name among the 10 top software development companies in Ukraine at GoodFirms.

Reliability

The firm’s successful projects like Web Widget for Knowledge Base, Platform for Live Agent Connection and many more prove that the clients choose them because their team is consistent, tech-savvy, and agile. Furthermore, with the team’s hard work and technical proficiency, they have established their brand image as a stable and secure outsourcing partner.

Among the sturdy product portfolio of the firm, the company has worked on multiple projects wherein the developers have used React and React Native JavaScript. The clients were highly satisfied by looking at their hi-tech expertise.

By justifying their skills in using modern tech, the company caught GoodFirms attention, and soon the firm’s team will thrive among the best ReactJS developers.

Ability

Chatbots.Studio has a team of managers that ensures using the latest technologies in developing the desirable products for clients. The top stacks of technologies used by the firm include – React, Redux, Angular, React Native, and Node.Js.

Their vibrant team of developers has experience in building scalable network applications using Node.Js. For offering stupendous services, Chatbots.Studio will soon arrive on the list of top Node.Js development companies at GoodFirms.

Performance ScoreCard for Chatbots.Studio Software Development Services

The Scorecard states that the firm has achieved a splendid score of 42 points in its service evaluation by GoodFirms, which included the three factors mentioned above – Quality, Reliability, and Ability.

About GoodFirms:

Washington, D.C. based GoodFirms is a maverick B2B research and reviews firm that aligns its efforts in finding the top software development agencies delivering unparalleled services to its clients. GoodFirms’ extensive research process ranks the companies, boosts their online reputation and helps service seekers pick the right technology partner that meets their business needs.

About Author:
 
Anna Stark is presently working as a Content Writer with GoodFirms – Washington D.C. based B2B Research Company, which bridges the gap between service seekers and service providers. Anna’s current role lingers her to shape every company’s performance and key attributes into words. She firmly believes in the magic of words and equips new strategies that work, always in with ideas, something new to carve, and something original to decorate the firm’s identity.

Their diligence owes them 94% as repeated proving the company to be excellent perfectionists and good communicators.

Back to blog

Free Webinar: How to Manage AI Chatbot Development? Methodology and Practical Cases

We are running a free webinar and want to share our expertise with you!

Every software project seems to be similar in terms of project management methodology. What do you use for your project – Agile, Waterfall, maybe MSF? It seems like you could apply the existing blueprints to any type of software project, whether it is e-commerce platform, mini-ERP solution or AI Chatbot… 

Unfortunately, this is just not the case. AI Chatbots are different from other software projects, not only in the nature of the project, but also in the way how they should be managed.

We have been reflecting on the experiences we have in Chatbots.Studio and would like to share with you our knowledge, which is framed in the form of chatbot development methodology.

We will discuss:

  • What should be covered in the requirements?
  • What is the responsibility split between client and supplier?
  • What are the project milestones and deliverables at each project stage?
  • What are the key metrics of a project?
  • What are the unique success factors in AI chatbot development?

The Meetup will be conducted in the form of a workshop with cases discussion.

See you at the meetup,

RSVP!

 

Register via the link and we’ll see you at the webinar 

Get a Quote