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Chatbots Are Changing Education: Trends And Predictions

A variety of fields are changing via chatbots development, including education and online tutoring. Chatbots are becoming incredibly useful learning tools. Over the last few years, there has been massive hype on innovative tools to improve online learning, or offline education, through AI technology. 

Artificial Intelligence, in cooperation with educational institutes, make education personalized, easy and improves interaction. We’ve come across 7 ways how chatbots are changing education. 

We’ve come across 5 ways how chatbots are changing and influencing education and online learning. 

 

Essay and Test Scoring

Teachers are used testing to quickly check students’ results. A chatbot already can do this automatically and immediately convert the results into points. But it is known that the essay represents students’ level of knowledge better. It shows their fame of mind, methodology, and depth of knowledge. Soon will be implemented chatbots that can test and check essay quality (!). 

Proctoring

Some of the students are getting their points dishonestly. Especially when they have distance online learning. To avoid this, there are AIs created with online-proctoring space. Proctoring is a method that averts fraud during the exams. 

Student Feedback And Professor Assessment

It is very important to have the opportunity to leave feedback regarding the educational process. To improve teachers’ approach, control and coordinate with students. Don’t use the paper feedback form, express thoughts freely in messenger or a web widget.  AI provides anonymous and open feedback to teachers, managers, students, parents as well. 

Personalized Learning

AI helps to adapt the educational process according to student possibilities and the individual’s pace. Also, students can send the request to get additional help, tools, and requirements to proceed with learning. 

Spaced Interval Learning

This methodology learning means repeating the age-old lessons to avoid forgetting them. The same apps with AI are popular in learning languages. One of the most well-known offers to repeat lessons that were hard to learn. 

Have you ever met this AI in your online or offline learning? Does your school use these approaches to improve the educational process? 

 

If you want the chatbot for your business, feel free to contact us in the website contact form or write igor@chatbots.studio and we will schedule a demo in a few business days. 

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Chatbots in 2019: Enterprise Trends and Typical Scenarios!

One of the leading chatbot trends in 2019, is the implementation of virtual assistants for internal usage by enterprises. We envision this trend being ever more powerful during this year and the next. Let’s have a look at some typical cases and scenarios where virtual assistants could be useful for internal purposes.

The first and most commonly known cases are the automation of various employee self-service functions:

  • ordering / approving vacations
  • requesting access rights
  • getting the payment bill details
  • reporting business trip expenses
  • requesting business cards and etc.

 

The key value driver is saving employee time away from non-productive operations. That value could be even more increased in the case of employees out of the corporate network joining by a chatbot. We have seen examples when metallurgical holding, where 70% of employees do not have access to an Active Directory (mainly workers on the production floor) gained access to employee self-service via a chatbot. This leads to enormous (about 20% ) cost reduction as an HR support function, so employees started to address their questions via a centralized chatbot solution.

Chatbots are much loved by those corporate IT toiling away with the code. IT guys want to automate the resolution of IT requests and instead of registering tickets and directing them to the right  second line support teams are applying bots to handle standard requests and provide helpful self-service.

This new and powerful trend is the usage of a chatbot as corporate media. Imagine a company with ten thousand employees, where not all of them are using the PC in the workplace – how will you deliver the corporate news? Intranet portal, paper, maybe old school newspaper? A Bot in the telegram or Viber or Facebook could be a viable solution. The internal communication department could gain a powerful tool to deliver their messages quickly and at near zero cost.

Chatbots are also getting as popular as corporate virtual assistants, which provide access to relevant information inside the company, helping to manage the knowledge, find answers and experts in the large corporate space.

The examples above are focused on serving the internal needs of an organization, while we at Chatbots.Studio believes that most of the value of enterprise chatbots is created by serving the customers.

Chatbots are regularly used by our customers to get orders, be notified about new requests and the need to visit with a client, complete checklists and surveys after the customer visit and so much more. Almost everything automated by internal mobile apps could be handled via in-messenger assistants at a significantly lower cost, with the same tangible business benefits, such as improved employee efficiency (orders are taken per employee), reduced stocks, faster order processing, and higher NPS scores.

 

If you want to build the chatbot for your business, feel free to contact us and get the valuable offer.

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Chatbots in 2019: Predictions and Major Trends for Business

AI chatbots were everywhere if one were going by all the hype in 2016. Everyone who is involved in technology wants to be in on the know for what to expect next year and how chatbots will change the world.

Ever curious, I peeked into my crystal ball and checked out the current trends for chatbot development and business implementation, noticed that there are no significant changes expected in Artificial Intelligence. However, we will observe new landmarks that will change some aspects of chatbot development and business implementation. Without further ado, let’s consider the major new trends for the upcoming year!

Raising automated chatbot testing

Chatbots’ complexity is growing more and more each year. Full stop.

The real example being that bots are getting ever more intense. Now, it is not surprising to build a project which has about 100 intents and the complexity of conversation itself is 100s of decisions and condition points in the dialog.

You always should maintain a real case scenario to have to keep your bot updated. Also add new intents, new synonyms, branches in the conversation to save bot smart and usable. So the key question is: how do you ensure that everything is working in tip-top shape?.

We predict the rise of automated bots solutions. This you will enable you to automatically test a bot’s dialog and NLP.

The rise of bots for internal use for enterprises

Enterprise clients will be the major driver of growth of the chatbot development market. In many cases, the companies failed to onboard customers for their bots which are working out of these organizations. But the enterprises have a power for employees to use bots for internal purposes. That will be the key driver for market goals next year.

The main scenarios for enterprise bots would be the cases for sales personnel, HR interactions. But the question arose, “What is the main reason for using bots for automation business processes and instructions for enterprises?” The key driver is the cheaper cost of bots development comparing with mobile app development. That will cause the intensive growth of bots in the enterprises.

NLP and bot constructors will become the commodity

In ChatbotSummit, I recently saw dozen of solutions which actually do the same thing: NLP, NLU, building conversations in an easy way, integrating with any messaging platform and etc. Mentioned services become a commodity. Every provider seems to be able to provide the same and it becomes a just minimum required standard. There is no significant difference between DialogFlow, IBM Watson, Smooch, Rasa. So it seems many many startups do the same solutions.

The Ice Age of Facebook and WhatsApp will remain

We don’t expect significant changes to happen with Facebook and WhatsApp messengers. We would call it the Ice Age of FB and WA. In 2016 actually, Facebook raised such a huge amount of chatbots and now keeps silent.

My feeling, now it is very busy with solving own privacy security issues rather than development of the messenger platforms. It is major chatbot development companies keep focus for both website bots, SMS bots, mobile apps. In the upcoming year, we will see huge demand in such area comparing to initially expected Facebook messengers.

Data privacy: the doubts of reliability will dispel

Security or data privacy will become more and more relevant for big enterprises. There will be a big concern about letting large players like Google, Amazon or Microsoft own their conversational data.

It means in 2019, will appear more and more solutions to provide on-premise bot building solutions that guarantees data privacy for big companies that are concerned about it.

Most user download zero apps per month — that will drive to build more bots

The key methods for customer engagement are chatbots and mobile applications. Next year we will see that engagement via apps will fail. Actually, no one downloads the apps. No one wants to use up phone memory.

Instead of that, end-customers will engage with your system or buy goods/services via chatbot. Why? Besides the usual services that chatbot provides (push notifications, direct communication), it is a simple way to start/stop engagement without additional actions. It will be a motivation into the next year.

The User support platform includes engines for chatbot or holds the integration

Despite the personal data gathered from applications or bots, it has become the security. So the gathered data is used for improvement and learning AI assistance.

In 2019, people will more and more use an AI chatbot to communicate internal team, arrange own calendars, events, order food, plan vacations etc. It is obvious, the service becomes useful as they learn our habits, speech and in each case can offer a better and better solution.

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