The main solution idea is to create closer relationships between coffee lovers and cafe chain representatives. Since the chatbot was launched, clients have simple access to special offers and discounts. Before, this customer can log in with a phone number. When the customer is looking for the nearest cafe, chatbot will propose a few points that are nearby to the client showing Viber maps and moving to Google maps. Also, chatbot presents scored points and helps to understand what value from it customers is having now. If a customer is satisfied or has the offer to improve services, there is a possibility to leave feedback.
The new approach for building chatbot features impressive customization and easy-to-use interface. So, Chatbots.Studio became a provider who helps increase cross sales and improves engagement with the existing customer.
Duration: 2 months.
Developers, Project Manager QA Engineer.
We selected a set of tools matching our project requirements and client needs.
.env lets you customize your individual working environment variables and were used for storage of variables.
Aws EC2 is a web service that provides secure, resizable compute capacity in the cloud.
AWS CodeBuilt is a fully managed continuous integration service that compiles source code, runs tests, and produces software packages that are ready to deploy.
AWS CodeDeploy is a fully managed deployment service that automates software deployments to a variety of compute services such as Amazon EC2, AWS Fargate, AWS Lambda, and your on-premises servers.
We know that a client wants to know how his/her product is developing, that’s why we gave sympathetic consideration and described in details each step of the development.
First development team chose tech stack. After this developers constructed architecture and development road. We made a huge roadmap and helped with the project all along with architecture decisions. Then created a basic authorization for users and implemented API methods that provide 2Cups. Development team built our own webhooks for the client needs.
The next step was full testing of the product and bug fixing. After that, we started the second version. Run it for all cafes in Ukraine.
The last step was to correct the auto-deploy system for the future upgrades of the product.
Chatbots.Studio team created chatbot for the cafe chain to optimize engagement with customers. The company has a 34% cross sales increasing after implementation discount and offers system into Viber via chatbot. Obviously, that new sales channel brought more revenue to the client and helps to build trusting relationships for B2C business.