Conversational Artificial Intelligence is shaping the future of Logistics Interactions. With Chatbots and multi-channels integrations, businesses can meet their customer’s expectations by resorting to a new and improved way of interaction. Therefore, more businesses in Logistics are adopting Logistics Chatbots and leaving traditional transactions behind in the dustbin. This increases efficiency across the entire logistics value chain.
Let’s see how chatbots help to improve business and customer engagement in these industries – logistics and transportation.
REAL-TIME ORDER TRACKING
In logistics, the confidence of order visibility and its status is important in customer service. Bots avoid the long offline queue and provide real-time tracking of the order. Instead of offline walking to places, the customer can simply use the messenger and ask the chatbot, “Can you share the shipment status now?”
Mostly each logistic and transportation application have the FAQ with providing automated answers on the common questions. It’s a good opportunity to reload the workflow of call centers and let them concentrate on non-routine and more important tasks.
Besides FAQs, the end-client gets the opportunity to prepare the things he wants to transport or get according to the internal rules of the logistics company. This avoids situations where the clients get uncomfortable conditions for transportation in delivery offices.
When the chatbot gets a request to make the transportation, or the user has already registered a shipment, it assigns further actions to the appropriate staff. Also, the chatbot informs the end-client about this request status. Moreover, the chatbot is able to complete the simple and routine tasks by itself.
The chatbot helps to book the place for shipment, time and tracking map online. Users provide all information regarding items he wants to transport, make payments online and the courier just takes the pack without filling any papers.
FEEDBACK & COMPLAINTS
Create the possibility to leave feedback, or send a request to improve the product or service. We recommend making a chatbot for accepting the issue and showing its status. When the client feels that sweet calling, he’ll come back to you.
AMEND AN ORDER
The end-customer can change the delivery via messenger, just by putting in the tracking number. Chatbot helps to review the conditions and provide status.
As a personal assistant and corporate helper, the chatbot provides a quick service and is always ready to supply the necessary information and conduct simple tasks. Contact us and let the virtual assistant complete a portion of routine work and make your internal staff and clients happy.