What are the roles of the bot?

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Sales person

The bot provides a chain of sales services such as invoice generation, payment, and payment tracking status. Besides direct sales a bot successfully provides cross-selling.

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Lead generator

The bot gathers potential customers offering the value, for example, loyalty card or discount. Also the bot able to gather customer’s information making appointments.

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Interface

The bot integrates with appropriate API to complete clients requests. The bot is able to provide customer authorization and integration with another mobile or web services. After integration, a bot gives out processed result in the appropriate format.

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Hostess

The bot provides automation of the processes in a channel, for example, showcases rules, presents new participants or advertise.

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Helper

The bot provides customer support and issues resolving 24/7. Helper answers on the FAQ and saves the live agents time. In other cases the bot connects client with live agent.

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Informator

The bot aggregates the data from different resources into a message and notificates customer regarding service changes.

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Psychologist

The main bot value is conversation flow with user. In the most cases the bot helps to avoid bad thoughts and desire to commit suicide.

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