Eva is a chain of stores for beauty and care located in Ukraine. The chatbot was launched for quick access to information about the stores.
Financial Benefits
Lowering costs for call center maintenance
Increasing of client conversion
Advertising and promotion cost reduction
Clients attraction by showing bonuses in loyalty card
Goals:
Lead generation
Increasing sales
Increasing client loyalty
Increasing client conversion
Reducing costs for live agent department
Reducing workflow for live agent department
Avoiding personal contact with the service department
Features:
FAQs automatically available in messenger
Finding the nearest store
Changing language in chatbot interface
Link to the online stores
Link to the online stores
Personal phone number recognition
Automation advertising promotion
Technologies:
DialogFlow is an end-to-end, build-once/deploy-everywhere development suite for creating conversational interfaces for websites, mobile applications, popular messaging platforms, and IoT devices.
Corezoid is ta cloud OS that was used to manage chatbots flow and to track users activity
AWS Lambda is a serverless compute service that runs your code in response to events and automatically manages the underlying compute resources for you.
