Chatbots.Studio – experts in conversational platforms

I don’t know what kind of bot i need

What bot can do in my industry?

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Telecommunications
Account details, payments via chat, store locator, complain management, product wizard (which product is the best knowing my profile)

Banking
Account details, peer to peer payments, produce-service wizard (find the best product/service by knowing my profile), branch/ATM locator, investment assistant, notifications about new deals/prices (stock-currency), alert about overdrafts

Insurance
Account details, quote wizard, right product based on the user profile, agent-store locator, request assistant, incident report, claims management

Retail
Product sales, complain management, product discounts, store finder, order tracker, returns management, digital coupon delivery

Healthcare
Account details, health history wizard, doctor locator, personal training notifications, prescription refills, make appointment with to doctor

Utilities
Account details, manage your bill, outage alerts, digital meter information, saving and safety tips, complaint management

Logistics
Account details, track package, calculate shipping’s, schedule pickup, pay bills, find locations, issue the claim, receive proof of delivery.

Media
Account details, shows, episodes, schedule, alerts, technical support, complain management, buy merchandise, pay bills

Travel and hospitality
Account details, book a room, offers, hotel directory & map, gift cards and etc.

Helper for Live Agent and Customer Engagement

Helper for Live Agent and Customer Engagement

The main development goal was to build the solution that covers most agent needs for providing high-quality engagement with customers. The system selects and assigns tasks for the specialist. The main difference from the same solutions is the ability to initiate tasks.

Automation of the Claims Gathering for Insurance

Automation of the Claims Gathering for Insurance

We created the conversation interface that allows to automize claims gathering. It is an administrative system that holds more 20 types of questions and integrates with NLP Engine - IBM Watson.

SMS chatbot for engagement with voters

SMS chatbot for engagement with voters

The main business goal was to build a solution that helps citizens to create petitions and send to the senator. The chatbot was built to automate petitions, engagement with senators to get their reply quick and clear. It increases citizens’ trust to the senator and solves the thorny issues that people faced.

AI Chatbot for Queue Management

AI Chatbot for Queue Management

The client’s main objective was to build a scheduling SaaS solution for the stylist to automate appointments and schedule management. We have created an AI chatbot that helps to select a stylist’s service and available time, make an appointment and request to remain in a waiting list. We used DialogFlow to produce bot’s human-like answers.

AI Chatbot for Better Customer Engagement

AI Chatbot for Better Customer Engagement

Facebook Messenger Bot was made for an Australian supermarket to improve engagement and build close relationships with its clients. The bot handles FAQ, initiates the requests in CRM, informs about the lost trolleys, reports complaints etc. We created an easy-to-use interface that allows clients to save their while time getting the information they need.

Platform for Live Agent Connection

Platform for Live Agent Connection

Our main goal was to build the perfect platform, enabling connecting bots with live agents. The system gets clients’ requests and after processing, passes it along the appropriate live agent group, saves conversational flow to reveal clients needs. We created the platform that manages each bot directly for customer needs.

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Technologies stack

Database

sql

MySQL

mongo

MongoDB

postgre

PostgreSQL

aws

AWS Dynamo

Engine

Node.js

Express.js

Botkit

ChatFuel

ManyChat

NLP

DialogFlow

IBM Watson

Wit.ai

Luis.ai

Voice bots

Google Home

Cortana

Amazon Alexa

Mobile bots

React Native

Messenger bots

Viber

Facebook Messenger

WhatsApp

SMS

Telegram

Web bots

React

Redux

Angular 6

NGXS

SMS

Twilio

Live agent customer support

Intercom

InContact

Zendesk

Will Martin

The Project started with an in-depth look at requirements so both parties were 100% clear on what was to be delivered and what was expected. The team has great communication and are available for calls during all times, even late in their time zones which shows their complete dedication to their work.

Michael Lewis

I appreciate their ability to grow the size of our team quickly without compromising on quality and for the way in which they proactively seek out new ways of looking at our business problems/opportunities and offer a perspective on how we can solve them.

Michael Brown

Everyone on the team is committed to quality, reliability and staying timeline focused. I have numerous recent stories of specific team members going over-and-above the call to provide support or best practice advice. That's why we really feel like they are a true partner on this project.

Asaf Yosifov

Chatbots.Studio delivered a satisfactory product on time. They were highly motivated, flexible, and receptive to feedback.

Stanislav Shaganov

The automated pay system Chatbots.Studio developed decreased human processing by 87% and reduced product returns by 12%. The Chatbots team’s passion for their craft and ability to innovative significant improvements are impressive.

Dustin Gallegos

Senior Technical Strategist at Microsoft They were very professional, took time to understand the solution and the requirements, and maintained good communication throughout the whole project. I would highly recommend them if you are looking for quality work and a reasonable cost.

What are the roles of the bot?

Sales person

The bot provides a chain of sales services such as invoice generation, payment, and payment tracking status. Besides direct sales a bot successfully provides cross-selling.

Lead generator

The bot gathers potential customers offering the value, for example, loyalty card or discount. Also the bot able to gather customer’s information making appointments.

Interface

The bot integrates with appropriate API to complete clients requests. The bot is able to provide customer authorization and integration with another mobile or web services. After integration, a bot gives out processed result in the appropriate format.

Hostess

The bot provides automation of the processes in a channel, for example, showcases rules, presents new participants or advertise.

Helper

The bot provides customer support and issues resolving 24/7. Helper answers on the FAQ and saves the live agents time. In other cases the bot connects client with live agent.

Informator

The bot aggregates the data from different resources into a message and notificates customer regarding service changes.

Psychologist

The main bot value is conversation flow with user. In the most cases the bot helps to avoid bad thoughts and desire to commit suicide.