Web Widget for Knowledge Base

We created a solution for federated search in the form of chatbots. These chatbots are able to connect with any possible resources and generate the answer.

Financial Benefits

Lowering the cost for customer support departments

Increasing user loyalty to the services the company offers

Lowering costs for building and supporting expensive software solutions

Goals:

Automation of user queries and generation of answers

Integrations with APIs for quick answer generation

Features:

Connection with any open API

Integration with Wit.ai that generates appropriate answers

The web widget that allows getting identified access to a knowledge base

Integration with NLP engine that provides recognition of users’ request

Technologies:

Botkit is the Node.js framework, that has implemented some easy and convenient methods for working with different bot platforms and programming flow of dialogs with complicated business logic and various API integrations support.

jQuery, Native.js is the library was used in the project for creating client-side for the widget (chatbot);

Node.js + Express.js were used to build the backend API for the bot that works in сhat.

If you want to have a chatbot like this, please fill out the form