We created a solution for federated search in the form of chatbots. These chatbots are able to connect with any possible resources and generate the answer.
Lowering the cost for customer support departments
Increasing user loyalty to the services the company offers
Lowering costs for building and supporting expensive software solutions
Automation of user queries and generation of answers
Integrations with APIs for quick answer generation
Connection with any open API
Integration with Wit.ai that generates appropriate answers
The web widget that allows getting identified access to a knowledge base
Integration with NLP engine that provides recognition of users’ request
Botkit is the Node.js framework, that has implemented some easy and convenient methods for working with different bot platforms and programming flow of dialogs with complicated business logic and various API integrations support.