Beeopen is a company that provides software solutions and services to connect small businesses with their customers without extra staff or technology investment.
This solution was created by smart technology team Chatbots.Studio that immediately delivers value.
Lowering the cost for extra staff and departments
Increasing conversations by hosting all client requests at the same time without delays
Increasing clients’ loyalty
Saving time for priority tasks
The solution combines live support and account management
Automation of customer support department
Decreasing bounce rate when the customer leaves the call or chat
Increasing sales funnel
Decreasing costs for call centers and technologies equipment
24/7 customer support
Creating a business account with the info for Beeopen live agents
Communication with clients holds by many conversational platforms (Facebook Messenger, WhatsApp, Twilio SMS etc.). According to business requirements, it can be implemented as livechat widget
Clients stats: conversational details, preferred platform, chat history, engagement etc.)
Custom settings of notifications
Creating and assigning tasks to live agents and staff
Node.js helps to deploy the web-server.
React Native is the framework that was used to build a cross-platform solution for the mobile version.
Incontact is the messaging platform that provides online chatting live agents with clients.
PubSub – realtime communication between User App and Rake core system to obtain information about new conversations/messages
PubNub – realtime communication between front-end and back-end for the actualization of information about chats/messages without page reloading
Twilio SMS -cloud communications platform for building SMS, Voice & Messaging applications on an API built for global scale