Helper for Live Agent and Customer Engagement

Beeopen is a company that provides software solutions and services to connect small businesses with their customers without extra staff or technology investment. This solution was created by smart technology team Chatbots.Studio that immediately delivers value.  Check out other customer service chatbots examples

Financial Benefits:

  • Lowering the cost of extra staff and departments
  • Increasing conversations by hosting all client requests at the same time without delays
  • Increasing clients’ loyalty 
  • Saving time for priority tasks 

Goals:

  • The solution combines live support and account management 
  • Automation of customer support department
  • Decreasing the bounce rate when the customer leaves the call or chat
  • Increasing sales funnel
  • Decreasing costs for call centers and technologies equipment
  • 24/7 customer support

Features:

  • Creating a business account with the info for Beeopen live agents
  • Communication with clients holds by many conversational platforms (Facebook Messenger, WhatsApp, Twilio SMS etc.). According to business requirements, it can be implemented as livechat widget
  • Clients stats: conversational details, preferred platform, chat history, engagement etc.)
  • Custom settings of notifications
  • Creating and assigning tasks to live agents and staff
  • Knowledgebase

Technologies:

  • Node.js helps to deploy the web-server.
  • React, React Native are JavaScript libraries for building user interfaces.
  • Redux is the open-source JavaScript library for state management with flexible architectures.
  • React Native is the framework that was used to build a cross-platform solution for the mobile version.
  • Incontact is the messaging platform that provides online chatting live agents with clients.
  • PubSub – realtime communication between User App and Rake core system to obtain information about new conversations/messages
  • PubNub – realtime communication between front-end and back-end for the actualization of information about chats/messages without page reloading
  • Twilio SMS -cloud communications platform for building SMS, Voice & Messaging applications on an API built for global scale

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