Chatbot for Insurance Services Company

Requirements from a well-known British insurance company were challenging. The client is the first company to offer a Claims-as-a-Service (CaaS) platform, that helps to be involved in the claims process for everyone. So, the request was to automate administrative tasks and customer journeys.

Financial Benefits:

  • Engagement from your brand
  • Personalized service
  • Self-service options available 24/7
  • Reducing costs for hiring extra staff
  • Automation of monotonous tasks
  • Brand your bot’s appearance and messaging
  • Quick engagement with a client without live agent services

Goals:

  • Increasing client loyalty via the automated and easy-to-use system for claims submissions
  • Time-saving in case of emergency. The chatbot immediately accepts the insurance case without live agent assistance.
  • Reduction of company expenses. The chatbot will be the primary agent who takes to solve administrative tasks instead of live agents department.

Features:

  • Connection with users via appropriate messenger or web widget.
  • Vehicle registration number recognition from an uploaded photo
  • Fetching vehicle data by its number plate
  • Connection with a live agent (like Intercom) inside the chat flow
  • Location recognizing to find the place of accident
  • After the filling form chatbot offers to sign it to avoid additional insurance company visit
  • Payment for the request entering card code

Technologies:

  • BotKit is the open-source platform that was used to build bots and handle conversations.
  • OpenKB is a search based Knowledgebase (FAQ) backed by Lunr.js indexing to check created before the list of questions in Watson IBM.
  • Watson IBM is a computer system of artificial intelligence that is capable of recognizing questions given in natural language.
  • Corezoid is the cloud OS that was used to manage chatbots flow and to track users’ activity and send a notification regarding incomplete claims.
  • Twilio is the cloud communication platform that was used for SMS notification regarding incomplete claims.
  • AWS Recognition was used as a deep learning-based service for car number picture recognition.
  • Intercom is the messaging platform that provides online chatting insurance agents with clients.
  • Onfido is an online platform that was used to verify people’s identities using a photo-based identity document.

If you want to have a chatbot like this, please fill out the form