Recently Yves Rocher Ukraine announced that engagement with clients will be maintained by the new digital tool – chatbot on Facebook Messenger! A virtual assistant will help to find the best care cosmetic. The bot will analyze the users’ answers based on a large-scale information base formed by the brand’s experts and offer specific Yves Rocher products that best meet the needs of customers, skin type and its features. The main chatbot’s aim is to sell more and promote the brand.
Increasing client conversion
Advertising and promotion cost reducing
Lowering cost per engagement with the client
Simplification of personal engagement with a client
Increasing client conversions by offering a personal discount if user share email address
Digitalization of clients engagement
Online skin or hair diagnostic in messenger
Help in choosing individual care cosmetics
Offering personal discount
Showing actual offers and bonuses
Survey results saving
Choosing the language of communication
Corezoid – is the cloud OS that was used to manage chatbots flow and to track user activity.