Chatbots Are Changing Education [Trends And Predictions]

How Chatbots Can be Used in Education [Trends, Predictions and Use Cases]

Over the last few years, there has been massive hype on innovative tools to improve online learning, or offline education, through AI technology. According to Gartner, 37 percent of organizations have now “implemented AI in some form,” and adoption is up 270 percent over the past four years. According to Technavio’s “Artificial Intelligence Market in the US Education Sector 2018-2022” the report predicts a nearly 48% growth rate for AI tools over the next two years. 

In this article we will come across 5 ways how chatbots are changing and influencing education and revise common chatbots use cases for higher education, schools, tutoring as well as teachers and students use cases.


AI chatbot benefits for Education

“One of the key drivers for institutions to use chatbots is a desire to increase efficiency and cut costs,” said Patricia Velazquez Alamo, director of education and research industry marketing at Oracle Higher Education. We’ve come across 5 ways how chatbots are changing and influencing education and online learning. 


Essay and Test Scoring

To cope with tests and answers-checking teachers can automate this process with chatbot. A chatbot already can immediately convert the results into points. Chatbot even can check the grammar and plagiarism – it is frequently the case for final degree projects (FDP). For example, on a chatbot front-end called Ikastenbot, students can upload their reports while they are writing them and spot, before publication, possible errors in spelling and grammar, text and images reuse, and lack of proper referencing.


Some of the students are getting their points dishonestly. Especially when they have distance online learning. AI online-proctoring space averts fraud during the exams. 


Student Feedback And Professor Assessment

Opportunity to leave feedback regarding the educational process is very important. It helps to improve teachers’ approach, control and coordinate students. AI provides anonymous and open feedback to teachers, managers, students, parents as well. 

Personalized Learning

AI helps to adapt the educational process according to student possibilities and the individual’s pace. Also, students can send the request to get additional help, tools, and requirements to proceed with learning. 

Spaced Interval Learning

Spaced Interval Learning methodology means repeating the age-old lessons to avoid forgetting them. It’s a popular use case for learning languages, bot offer to repeat lessons that were hard to learn. 



In July 2020, 2 authors from VSB – Technical University of Ostrava, Czech Republic –

Pavel Smutny and Petra Schreiberova, – made comprehensive research named “Chatbots for learning: A review of educational chatbots for the Facebook Messenger”.

They revised 89 unique chatbots indexed in the educational category in the independent web directory and proposed the following classification by messaging channels:

  • Standalone application
    • Desktop (example: Braina Virtual Assistant)
    • mobile (examples: applications Andy English, DoNotPay or Replika: My AI Friend)
  • Web-based service
    • integrated on the web (examples: popup window with customer service help)
    • individual (examples: Mitsuku, Cleverbot)
  • Integrated
    • instant messaging apps (examples: Facebook Messenger, WhatsApp, WeChat, Skype)
    • communication and collaboration platform (examples: Slack, Microsoft Teams, Cisco Webex Teams)


Also they highlighted that mostly available chatbot on the Messenger deal with learning languages, economic topics, or multiple subject matter.

Types of chatbots for education

Chatbots.Studio team collected the most common types of educational chatbots.

By education industry:

  • Tutor chatbots
  • Chatbot for schools
  • Chatbots for higher education

By end-user

  • Chatbot for teachers
  • Chatbot for students


Chatbots use cases for higher education or schools

  • administrative support (information and availability of facilities, Fees and financial aid programs, documents or deadlines, instructions etc)
  • reminders and assistance ( send reminders, news, or messages to help with the summer melt)
  • engage students (interactive content – quizzes, video tutorials)

Tutor chatbots use cases

Tutor chatbots are the way they can tailor lessons to each student to help them learn more easily. Use cases for tutoring chatbots:

  • reminders and assistance
  • course enrolment requests
  • place applicants into corresponding groups
  • schedule lessons
  • monitor performance and productivity

ProfferEdu prototype


Chatbot use cases for teachers

  • provide details about lessons or assignments (deadlines, hometask exercises, lessons details)
  • score tests
  • get feedback (survey) 
  • track student attendance
  • statistics and reports
  • set goals and monitor performance or productivity

 Hubert, a bot that gathers feedback from students for teachers


Chatbot use cases for students

  • reminders and assistance
  • confidante (AI friend like Replika Bot)
  • tutor bots for language learning or science
  • interactive experience
  • FAQ


 Blink the Bee will help you stay on top of your to-dos

Summing up

Artificial Intelligence, in cooperation with educational institutes, makes education personalized, easy, and improves interaction. In this article, we revise 5 ways how chatbots are changing and influencing education and common chatbots use cases for higher education, schools, tutoring as well as teachers and students use cases. 


If you have chatbot ideas for your business, feel free to contact us or write and we will schedule a demo in a few business days.