Business Case

As world-renowned experts in chatbot development, we recommend during this stage starting the chatbot implementation create a definition of tangible benefit, that could impact the bottom line. We divided benefits into two groups according to how bots impact the bottom line: cost reduction and profits increase.

In the video, the speaker explains in depth these benefits. Besides these two types already mentioned, we identified them in the following way:

  • Chatbots optimize information management
  • Chatbots automate the working process
  • Chatbots make advertising campaigns cheaper
  • Chatbots are the new sales channel
  • Chatbots improve cross-selling


See the next lesson Chatbot’s Roles