Chatbot Courses

Chatbot’s Roles

Each chatbot plays a business role. Some of them have a few roles.

In the video you can see how each of the chatbot roles can engage with customers and automate business processes.

It’s good practice to define what is the role of your bot, measure the value and compare with existing services before the chatbot launching in the business. If the chatbot could solve the issues, set up better customer engagement or improve internal communication, it’s the right decision to start developing it.

We have identified 6 possible roles for a chatbot depending on which functions they provide:

  • Sales
  • Lead Generator
  • Interface
  • Informant
  • Helper
  • Psychologist

 

In the video you can see how each of the chatbot roles can engage with customers and automate business processes.

 

See the Next Lesson Chatbot’s Interfaces

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