This part of the course covers the responsible staff and its responsibilities in the chatbot development service provider.
See from the video how the roles are responsible for the successful building of a high-quality chatbot which brings value to a business.
The first step in starting to develop the project should be the management of project staff and it’s activities to maximize the successful product realization. We decided to follow the problem-oriented approach: each of the problems should have responsible staff.
- Product Manager
- Project Manager
- Release Manager
- User Experience Manager
- QA Engineer
The focus of the User Experience role is enhancing user effectiveness. This role implies new roles related to chatbot development:
- Conversational Expert.
- Live Agent Support.
See from the video how these roles are responsible for the successful building of a high-quality chatbot which brings value to a business.
See the next lesson First Decisions